AITD REFUND POLICY
In accordance with the Laws of Fair Trading applicable within Australia, AITD will refund or replace (at our option) any item that arrives in a damaged condition provided that we are notified immediately upon delivery. Please contact us by email or phone with details of the damage before returning the goods.

We will also refund or replace any item that does not do what its description said it would, or was falsely misrepresented. We will not refund an item simply because you change your mind about the item.

Items returned for refund must be accompanied by a written statement stating why you believe the item should be refunded, and that item must be in the same condition as you received it.

AITD EVENTS
Please refer to the refund conditions on the event booking form (either online booking form or hard copy booking form)

MEMBERSHIP
Individual annual membership fees are due in full on joining AITD or on anniversary of joining. The following terms and conditions apply to AITD Membership products and services.

Failure to pay
AITD membership fees are generally due annually on the last day of the month in which the member joined. If a member does not pay their membership fees within one month of the due date, the membership becomes unfinancial and the member will not be entitled to the privileges of membership. Membership can be reinstated on payment of the annual fee. If an individual’s membership is unfinancial they may not use any AITD professional designation after their name, the AITD member logo or claim to be a member of AITD.

Resignation - Cancellation/Refund policy
A member may at any time, by giving notice in writing to the Secretary of the National Board, resign their membership of the Institute. AITD does not provide refunds on membership fees, but will under certain circumstances refund any future portions of the membership.

Transfer of membership
AITD personal memberships are individual and non-transferable. The only exception is for memberships held under a Corporate membership, which may be transferred should an employee leave the organisation. Contact AITD Member Services for a Transfer Form.

Additional costs incurred by AITD in processing membership fees
All unexpected costs incurred by AITD in the processing of membership fees will be charged back to the member. Such costs include (but are not limited to) bounced cheque fees and related bank charges.