Susan Young, FAITD
Susan is Senior Business Analyst, Program Management Capabilities with NBN Co.
Susan is passionate about developing people. She adds value to organisations as a fresh set of eyes that can assess capabilities and find new efficiencies. She works with people and groups to implement improvements and develop skills and capabilities.
As an accomplished facilitator and change leader with proven ability to motivate teams, manage stakeholders, and design and implement initiatives that improve organisational performance, Susan has held executive management roles with Qantas and Jetstar.
She developed significant leadership and organisational change programs and leadership skills capability for the Emergency Services Telecommunications Authority. During her long career in the aviation industry, Susan designed, implemented, facilitated and managed programs for airports, partner airlines, customer service and crew worldwide.Susan was previously a lecturer at RMIT.
Her qualifications include a Master of Business Administration,Graduate Certificate Business, Diploma of Management and a Certificate IV in Training and Assessment.
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