AITD Terms and Conditions

Terms and Conditions

Last updated - 9 September 2026

This statement sets out the Australian Institute of Training and Development's (AITD) terms and conditions for the following areas:

• Website
• Membership
• Courses | Webinars | Mentoring Program | Local Events
• Conference

WEBSITE TERMS AND CONDITIONS

When you access the website, AITD may collect, use and disclose your personal information in accordance with the AITD Privacy Statement. You agree that by accessing the website you have read, understood, and agree to be bound by all these terms and conditions. If you do not agree with these terms and conditions, then you cannot use the website and you must discontinue use immediately.

We reserve the right to make changes or modifications to these terms and conditions at any time and for any reason. We will alert you to any changes by updating the “last updated” date of these terms and conditions, and you waive any right to receive specific notice of each change. It is your responsibility to periodically review these terms and conditions to stay informed of updates. You have accepted the changes in any revised terms and conditions by your continued use of the website, after the date the revised terms and conditions are posted.

Intellectual Property Rights

The website is our proprietary property and all source code, databases, functionality, software, website designs, audio, videos, text, photographs and graphics on the website (collectively, 'the content') and the trademarks and logos are owned, controlled or are licensed to AITD. These items are protected by copyright and trademark laws and cannot be used without AITD’s consent. 

Access

You may not access or use the website for any purpose other than that for which we make the website available. The website may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by AITD. 

Using the Website

By using the website, you represent and warrant that: 

• all membership, event, course and conference registration information you submit will be true, accurate, current, and complete and you will promptly inform AITD of any changes to the information
• you have the legal capacity and you agree to comply with these terms and conditions
• you will not use the website for any illegal or unauthorised purpose
• your use of the website will not violate any applicable law or regulation.
•  you will not access the website, or any AITD content, through automated or non-human means, including bots, scripts, scrapers, crawlers or automated data collection tools, whether for the purpose of training artificial intelligence systems or otherwise 

If you provide any information that is untrue, inaccurate, not current or incomplete we may deactivate your registration for any event, course or conference and contact you for the correct and current information before reactivation of your registration.

Misuse of the Website

You agree to use this website in accordance with these terms and conditions of use and applicable law. You may be personally liable for any unlawful use of this website.

Content

The website may invite you to chat, contribute to or participate in blogs, message boards, online forums and other options. These contributions may be viewable by other users of the website and through third-party websites. Any contributions you transmit may be treated as non-confidential and non-proprietary. When a comment is posted on the AITD blog or any other AITD comment option, the contributor’s name will be displayed. All comments are monitored and will be removed from the blog if they are considered offensive or abusive by AITD and your access to the blog/comment option will be removed.

By submitting content to this website, you grant AITD a perpetual, worldwide, royalty-free licence to use, reproduce, modify, adapt, publish and display the content without any compensation, restriction of use or liability. You warrant the content is yours and does not infringe the rights or privacy of a third party.  

This licence will apply to any form, media, or technology now known or hereafter developed and includes our use of your name, company name and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. 

We do not assert any ownership over your content. You retain full ownership of all your content and any intellectual property rights or other proprietary rights associated with your content. We are not liable for any statements or representations in your content provided by you in any area on the website. You are solely responsible for your content on the website and you expressly agree to exonerate us from any responsibility and to refrain from any legal action against us regarding your content.  

AITD warrants that:

• the material presented at an event will substantially conform with advertised content
• it owns or has lawful permission to use and to reproduce any copyright and trademark in material presented at the event.

We have the right, in our sole and absolute discretion to:

• edit, redact, or otherwise change any content
• re-categorise any content to place it in a more appropriate location on the website
• pre-screen or delete any content at any time and for any reason, without notice. We have no obligation to monitor your content. 

Corrections

There may be information on the website that contains typographical errors, inaccuracies or omissions that may relate to the website, including descriptions, pricing, availability and various other information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information on the website at any time, without prior notice.

Please contact us should you require further information regarding the use of the website or you wish to lodge a complaint about the website.

MEMBERSHIP TERMS AND CONDITIONS

We invite you to register a membership through the AITD website.

Use of Website and Member Zones 

By becoming a member, you agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim or change a username you select if we determine that such username is inappropriate, obscene or otherwise objectionable.  

Member obligations and code of ethics

By becoming and remaining a member, you agree to comply with AITD's Constitution, By-Laws and Code of Ethics, as amended from time to time. Current versions are published on the AITD website.

You agree to conduct yourself in a manner that upholds the reputation and standing of the profession and of AITD.

AITD may suspend or terminate a membership where a member breaches the Code of Ethics, the Constitution or the By-Laws, in accordance with the processes set out in those documents. No refund of membership fees is payable where a membership is suspended or terminated for breach.

Term, renewal and lapse

Membership is granted for a term of twelve (12) months from the date of joining or renewal, unless otherwise specified.

Renewal notices will be issued prior to expiry. It is the member's responsibility to ensure their contact details are current.

Where membership fees remain unpaid after the expiry date, membership will lapse. Access to member benefits, including member pricing, member-only content, publications and designations, will cease on lapse.

Members who allow their membership to lapse may be required to reapply, and continuity of membership for the purposes of designations or awards is not guaranteed.

Use of post-nominals and designations

Members granted a designation may use the corresponding post-nominals only while their membership remains current and in good standing.

On lapse, cancellation, suspension or termination of membership, the right to use the designation ceases immediately, and you must remove it from all professional materials, correspondence, digital profiles and signatures.

Fees

AITD may vary membership fees from time to time. Fee changes will take effect from the next renewal date and will not affect a current paid membership term. 

Use of AITD Content and Intellectual Property

Member-only content, including publications, research, capability frameworks, templates and course materials, is provided for your personal professional use.

You must not reproduce, distribute, resell or make available AITD content to non-members, or use it to develop competing products or services.

You must not upload, input or otherwise submit AITD content to any artificial intelligence, machine learning or large language model system for the purpose of training, fine-tuning or building derivative works, or in any manner that would make that content available beyond your personal use.

Transfer of Membership

Individual memberships (professional member, international member, student, associate fellow, fellow) are not transferable to other individuals.

Corporate members may transfer membership between employees providing the replacement employee meets AITD's criteria for membership.

Cancellation

Memberships may be cancelled in writing; however, refunds are NOT provided for unused periods of membership for either individual or corporate members.

COURSE | WEBINAR | MENTORING PROGRAM | LOCAL EVENT TERMS AND CONDITIONS

The following terms and conditions apply when registering for an AITD course, webinar, mentoring program or local event. Note that separate terms and conditions apply to conference registration as per below and via the conference registration webpage.

Payment of Fees

All prices listed on the website are GST exclusive, unless otherwise advised, and GST will be added to quotes and invoices.

All courses, webinars, mentoring programs and local events must be paid for in advance, either at the time of booking or within seven (7) days of an invoice being issued. Attendees will receive confirmation of their registration within five (5) working days of payment.

Where payment cannot be made prior to the course, webinar, mentoring program or local event, a valid company Purchase Order number must be provided at the time of registration. The invoice remains payable in accordance with its terms.

Any pre-release, early-bird or discounted registration fees must be paid by the expiry date of the offer, otherwise standard pricing will apply.

AITD will take active steps to collect any outstanding fees, including the engagement of a collection agency.

Cancellations and Transfers by Attendees

All cancellation and transfer requests must be made in writing. The following applies based on the notice given before the course, webinar, mentoring program or local event:

Ten (10) or more working days' notice

The attendee may choose one of the following:

• Transfer to a course on an alternate date at no charge. Any subsequent transfer incurs an administration fee*, payable within seven (7) days. 
• Refund of the registration fee plus the GST less an administration fee*. 
• Credit note for the full amount, valid for 8 months. Any cancellation or transfer of a course booked using the credit note is subject to this cancellation schedule. 

*The administration fee is twenty percent (20%) of the registration fee plus the GST.

Where the invoice is unpaid at the time of cancellation, the administration fee remains payable to AITD.

Less than ten (10) working days' notice

Registration fees will not be refunded. The attendee may request a transfer to an alternate course date, subject to a twenty percent (20%) administration fee* to cover costs incurred by AITD, including catering for face-to-face courses, payable prior to the course or event or within seven (7) days (whichever comes first).

Any unpaid invoices issued for the course, webinar, mentoring program or local event remain payable in full.

Same-day cancellations and non-attendance

Same-day cancellations and non-attendance will not be refunded. The following transfer options may be available at the discretion of AITD:

Medical exemption: If you are unable to attend on the day due to illness, you may request a transfer to an alternative course date or a credit note (valid for 8 months) by providing a medical certificate from an Australian Health Practitioner Regulation Agency (AHPRA) registered medical practitioner within five (5) working days of the scheduled course date. Failure to provide the medical certificate within this timeframe will result in forfeiture of all fees paid, with no option for transfer, credit or refund.

Other same-day cancellations: For same-day cancellations due to reasons other than illness (such as a family emergency), registration may be transferred to an alternative course date subject to a twenty percent (20%) administration fee. The transfer must be requested within 24 hours of the scheduled course commencement time.

Further transfers: Further transfers requested within five (5) working days of the rescheduled course date will generally not be available, except for medical reasons supported by a medical certificate.

Non-attendance: Failure to attend without prior notification will result in forfeiture of all fees paid, with no option for transfer, credit or refund.

Transfer of Registration to Another Attendee

Registration may be transferred to a substitute attendee at any time up to the course date, provided full payment has been received by AITD. No additional fees apply except the price difference between a member and non-member registration, if applicable.

Registrations cannot be transferred once the course has commenced.

Events Changes and Cancellations by AITD

AITD reserves the right to vary the program, timings, presenters, facilitators and speakers where necessary, and retains the right to cancel a course, webinar, mentoring program or local event at any time. If AITD cancels an event, attendees will be offered a full refund, a credit note or a transfer of registration to a future event.

Where circumstances beyond AITD's control, including government regulations or public health directions, restrict or prohibit a planned face-to-face event, AITD reserves the right to postpone the event or deliver it virtually. If the event is postponed and you cannot attend the new dates, or you do not wish to attend virtually, you may transfer your registration to a substitute attendee or receive a credit note for the full amount, valid for 12 months.

AITD is not liable for any travel, accommodation or other costs incurred in relation to any changed, postponed or cancelled events, courses or conferences.

Photography, filming and recording

AITD may photograph, film, record or livestream its courses, webinars, events and conferences for educational, promotional, archival and marketing purposes.

By attending an AITD event, whether in person or online, you consent to your image, likeness, voice and any contributions you make being captured and used by AITD in any medium, including on the AITD website, social media channels, publications and member communications, without compensation.

If you do not wish to be photographed or filmed, please notify the event organiser prior to or at the commencement of the event, and AITD will take reasonable steps to accommodate your request. AITD cannot guarantee exclusion from wide-angle, crowd or incidental footage.

Attendees must not record or livestream any part of an AITD event without prior written permission from AITD.

Health and Safety

All AITD events comply with applicable state and federal health requirements and any venue policies. If you are unwell with a contagious illness on the day of a face-to-face event, we ask that you do not attend and contact the event organiser at your earliest convenience. A transfer to an alternative course date or a credit note (valid for 8 months) is available under the Medical Exemption provisions above, subject to providing a medical certificate from an AHPRA registered medical practitioner within five (5) working days of the scheduled course date. 

Membership Requirement for Mentoring Program

To be accepted into AITD's mentoring program, you must hold a current annual AITD membership. Your membership must be renewed if it is due to expire during the term of the program.

If your membership expires during the program and is not renewed, your mentoring subscription may be disrupted or placed on hold until the renewal is complete.

AITD Warranties

AITD warrants that:

• the material presented at an event will substantially conform with advertised content; and
• it owns, or has lawful permission to use and to reproduce any copyright and trademark in material presented at the event.

CONFERENCE AND AWARDS TERMS AND CONDITIONS

Event Disclaimer and Terms and Conditions

In registering for AITD Excellence Awards 2027 (the “event”), hosted by Australian Institute of Training and Development (AITD) (the “Organiser”), delegates agree to the following terms and conditions:

Privacy

Event Studio (the “Conference Secretariat”) has a comprehensive Privacy Policy regarding information provided to Event Studio.

Photography and Recording

Please note that AITD Excellence Awards 2027 will be photographed and videoed and some of the resulting images will be posted online at the conclusion of the event. Photos and video will be taken at certain sessions and social events and may be used for future promotional activities, including social media, print and online materials. If you have any concerns regarding the conference photography and/or videography, please speak to a AITD representative onsite at the event.

Disclaimer

At the time of registration, AITD provided the most recent information available, and the delegate accepts that the content and/or the delivery of the event can change beyond the control of AITD. AITD will not take any responsibility for any errors, omissions and changes to the program or content of the event. AITD reserves the right to make changes as it deems necessary without penalty and in such situations no refunds, part refunds or alternative offers shall be made.

1. AITD reserves the right to update the Disclaimer and Terms and Conditions without notice to you.

2. AITD cannot control all content published or disseminated at the event. You may find other delegates’ or participants’ communications, graphics, audio files or other information inappropriate, offensive, harmful, inaccurate, dishonest or misleading and/or deceptive, however you alone are solely responsible for your interaction with other delegates and agree to act responsibly and exercise caution, common sense and safety while in attendance at the conference

3. AITD, its directors, employees, servants, agents and affiliates shall not be liable for any losses, damages, liabilities, claims or expenses whatsoever arising out of or referable to the event.

Tickets

If a person is booking tickets on behalf of an attendee/ guest it is the responsibility of that person to notify the attendee/guest of the terms and conditions of booking, for which they will be agreeing to on the behalf of the attendee/guest. Responsibility also includes providing full details of the attendee/guest registration details and acknowledging the event venue(s) may require attendees to show evidence of documentation.

To qualify for ticket price, fees must be paid in full by the terms stated on the tax invoice or by commencement of the event. Ticket fees received after this time will automatically change a late fee. Ticket fees are based on date of payment receipt, not the date of which the registration form was completed.

All ticket fees must be paid in full prior to the event.

Cancellations and Refunds

Should you be unable to attend a substitute attendee/gust is welcome. All cancellations or alterations to event ticket attendees must be made in writing to the event manager – Event Studio.

All cancellations must be submitted in writing. Cancellations of event tickets or before 14 April 2027 will incur a fee of $50. No ticket refunds will be made for cancellations received after this date, any tickets with a balance remains due in full. All refunds will be made at the conclusion of the event. A No-Show will be deemed a cancellation, and the above policy applies.

Insurance

Insurance, including medical cover and expenses incurred in the event the conference is cancelled, is your responsibility. We recommend you discuss your insurance cover with your travel agent. The policy should include loss of fees/deposits through cancellation of your participation in the event or through the cancellation of the event itself, loss of airfares for any reason, medical expenses, loss or damage to personal property and additional expenses and repatriation, should travel arrangements have to be altered. The event manager will take no responsibility for any participant failing to insure.

Force Majeure

Neither party shall be liable in damages or have the right to terminate this agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, acts of terrorism, insurrections, natural disaster, global health crisis and/or any other cause beyond the reasonable control of the party whose performance is affected.

Entire Agreement

Subject to any amendments specified in subsequent event registration forms or terms and conditions, the event booking form and these terms and conditions constitute the entire agreement between the parties and supersede all prior discussions, negotiations and agreements in relation to the event.