AITD Terms and Conditions - Australian Institute of Training and Development (AITD)

Australian Institute of Training and Development

Terms and Conditions

Last updated - 15 July 2026

This statement sets out the Australian Institute of Training and Development's (AITD) terms and conditions for the following areas:

Website
Membership
Courses | Webinars | Mentoring Program | Local Events
Conference

WEBSITE TERMS AND CONDITIONS

When you access the website, AITD may collect, use and disclose your personal information in accordance with the AITD Privacy Statement. You agree that by accessing the website you have read, understood, and agree to be bound by all these terms and conditions. If you do not agree with these terms and conditions, then you cannot use the website and you must discontinue use immediately.

We reserve the right to make changes or modifications to these terms and conditions at any time and for any reason. We will alert you to any changes by updating the “last updated” date of these terms and conditions, and you waive any right to receive specific notice of each change. It is your responsibility to periodically review these terms and conditions to stay informed of updates. You have accepted the changes in any revised terms and conditions by your continued use of the website, after the date the revised terms and conditions are posted.

Intellectual Property Rights

The website is our proprietary property and all source code, databases, functionality, software, website designs, audio, videos, text, photographs and graphics on the website (collectively, 'the content') and the trademarks and logos are owned, controlled or are licensed to AITD. These items are protected by copyright and trademark laws and cannot be used without AITD’s consent.

Access

You may not access or use the website for any purpose other than that for which we make the website available. The website may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by AITD.

Using the Website

By using the website, you represent and warrant that:

all membership, event, course and conference registration information you submit will be true, accurate, current, and complete and you will promptly inform AITD of any changes to the information
you have the legal capacity and you agree to comply with these terms and conditions
you will not access the website through automated or non-human means, whether through a bot, script or otherwise
you will not use the website for any illegal or unauthorised purpose
your use of the website will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current or incomplete we may deactivate your registration for any event, course or conference and contact you for the correct and current information before reactivation of your registration.

Misuse of the Website

You agree to use this website in accordance with these terms and conditions of use and applicable law. You may be personally liable for any unlawful use of this website.

Content

The website may invite you to chat, contribute to or participate in blogs, message boards, online forums and other options. These contributions may be viewable by other users of the website and through third-party websites. Any contributions you transmit may be treated as non-confidential and non-proprietary. When a comment is posted on the AITD blog or any other AITD comment option, the contributor’s name will be displayed. All comments are monitored and will be removed from the blog if they are considered offensive or abusive by AITD and your access to the blog/comment option will be removed.

By submitting content to this website, you grant AITD a perpetual, worldwide, royalty-free licence to use, reproduce, modify, adapt, publish and display the content without any compensation, restriction of use or liability. You warrant the content is yours and does not infringe the rights or privacy of a third party.

This licence will apply to any form, media, or technology now known or hereafter developed and includes our use of your name, company name and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

We do not assert any ownership over your content. You retain full ownership of all your content and any intellectual property rights or other proprietary rights associated with your content. We are not liable for any statements or representations in your content provided by you in any area on the website. You are solely responsible for your content on the website and you expressly agree to exonerate us from any responsibility and to refrain from any legal action against us regarding your content.

AITD warrants that:

the material presented at an event will substantially conform with advertised content
it owns or has lawful permission to use and to reproduce any copyright and trademark in material presented at the event.

We have the right, in our sole and absolute discretion to:

edit, redact, or otherwise change any content
re-categorise any content to place it in a more appropriate location on the website
pre-screen or delete any content at any time and for any reason, without notice. We have no obligation to monitor your content.

Corrections

There may be information on the website that contains typographical errors, inaccuracies or omissions that may relate to the website, including descriptions, pricing, availability and various other information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information on the website at any time, without prior notice.

Please contact us should you require further information regarding the use of the website or you wish to lodge a complaint about the website.

MEMBERSHIP TERMS AND CONDITIONS

We invite you to register a membership through the AITD website.

Use of Website and Member Zones

By becoming a member, you agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim or change a username you select if we determine that such username is inappropriate, obscene or otherwise objectionable.

Transfer of Membership

Individual memberships (professional member, international member, student, associate fellow, fellow) are not transferable to other individuals.

Corporate members may transfer membership between employees providing the replacement employee meets AITD's criteria for membership.

Cancellation

Memberships may be cancelled in writing; however, refunds are NOT provided for unused periods of membership for either individual or corporate members.

COURSE | WEBINAR | MENTORING PROGRAM | LOCAL EVENT TERMS AND CONDITIONS

The following terms and conditions apply when registering for an AITD course, webinar, mentoring program or local event. Note that separate terms and conditions apply to conference registration.

Payment of Fees

All prices listed on the website are GST exclusive, unless otherwise advised, and GST will be added to quotes and invoices.

All courses, webinars, mentoring programs and local events must be paid for in advance, either at the time of booking or within seven (7) days of an invoice being issued. Attendees will receive confirmation of their registration within five (5) working days of payment.

Where payment cannot be made prior to the course, webinar, mentoring program or local event, a valid company Purchase Order number must be provided at the time of registration. The invoice remains payable in accordance with its terms.

Any pre-release, early-bird or discounted registration fees must be paid by the expiry date of the offer, otherwise standard pricing will apply.

AITD will take active steps to collect any outstanding fees, including the engagement of a collection agency.

Cancellations and Transfers by Attendees

All cancellation and transfer requests must be made in writing. The following applies based on the notice given before the course, webinar, mentoring program or local event:

Ten (10) or more working days' notice

The attendee may request:

a transfer to a course on an alternate date, at no charge; OR
a refund of the registration fee, minus a twenty percent (20%) cancellation administration fee; OR
a credit note for the full amount, valid for 8 months.

If the invoice is unpaid at the time of cancellation, the twenty percent (20%) cancellation administration fee remains payable to AITD.

Less than ten (10) working days' notice

Registration fees will not be refunded. The attendee may request a transfer to an alternate course date, subject to a twenty percent (20%) administration fee to cover costs incurred by AITD, including catering for face-to-face courses.

Any unpaid invoices issued for the course, webinar, mentoring program or local event remain payable in full.

Same-day cancellations and non-attendance

Same-day cancellations and non-attendance will not be refunded. The following transfer options may be available at the discretion of AITD:

Medical exemption: If you are unable to attend on the day due to illness, you may request a transfer to an alternative course date or a credit note (valid for 8 months) by providing a medical certificate from an Australian Health Practitioner Regulation Agency (AHPRA) registered medical practitioner within five (5) working days of the scheduled course date. Failure to provide the medical certificate within this timeframe will result in forfeiture of all fees paid, with no option for transfer, credit or refund.

Other same-day cancellations: For same-day cancellations due to reasons other than illness (such as a family emergency), registration may be transferred to an alternative course date subject to a twenty percent (20%) administration fee. The transfer must be requested within 24 hours of the scheduled course commencement time.

Non-attendance: Failure to attend without prior notification will result in forfeiture of all fees paid, with no option for transfer, credit or refund.

Transfer of Registration to Another Attendee

Registration may be transferred to a substitute attendee at any time up to the course date, provided full payment has been received by AITD. No additional fees apply except the price difference between a member and non-member registration, if applicable.

Registrations cannot be transferred once the course has commenced.

Events Changes and Cancellations by AITD

AITD reserves the right to vary the program, timings, presenters, facilitators and speakers where necessary, and retains the right to cancel a course, webinar, mentoring program or local event at any time. If AITD cancels an event, attendees will be offered a full refund, a credit note or a transfer of registration to a future event.

Where circumstances beyond AITD's control, including government regulations or public health directions, restrict or prohibit a planned face-to-face event, AITD reserves the right to postpone the event or deliver it virtually. If the event is postponed and you cannot attend the new dates, or you do not wish to attend virtually, you may transfer your registration to a substitute attendee or receive a credit note for the full amount, valid for 12 months.

AITD is not liable for any travel, accommodation or other costs incurred in relation to any changed, postponed or cancelled events, courses or conferences.

Health and Safety

All AITD events comply with applicable state and federal health requirements and any venue policies. If you are unwell with a contagious illness on the day of a face-to-face event, we ask that you do not attend and contact the event organiser at your earliest convenience. A transfer to an alternative course date or a credit note (valid for 8 months) is available under the Medical Exemption provisions above, subject to providing a medical certificate from an AHPRA registered medical practitioner within five (5) working days of the scheduled course date.

Membership Requirement for Mentoring Program

To be accepted into AITD's mentoring program, you must hold a current annual AITD membership. Your membership must be renewed if it is due to expire during the term of the program.

If your membership expires during the program and is not renewed, your mentoring subscription may be disrupted or placed on hold until the renewal is complete.

AITD Warranties

AITD warrants that:

the material presented at an event will substantially conform with advertised content; and
it owns, or has lawful permission to use and to reproduce any copyright and trademark in material presented at the event.

CONFERENCE TERMS AND CONDITIONS

The following terms and conditions apply when registering for the AITD conference.

Payment of Fees

Conference registration must be paid for prior to the event, either at the time of booking or within 7 days of an invoice being issued.

Conference places are limited and are not secured until payment has been received. Attendees will receive confirmation of their registration within five (5) working days of making payment.

Any pre-release, early-bird or discounted registration fees must be paid by the expiry date of the offer otherwise standard pricing will apply.

AITD will take active steps to collect any outstanding fees, including the engagement of a collection agency.

Cancellation of Attendance

AITD conference registration is subject to a cooling-off period of 7 days.

7 DAYS OR LESS AFTER REGISTRATION
If a cancellation is made seven (7) days or less after registration, the attendee may request either:

a refund of the registration fee, minus a twenty percent (20%) cancellation administration fee OR
a credit note for the full amount to be used within 12 months.

If the invoice for the conference is unpaid, the twenty percent (20%) cancellation fee will be payable to AITD.

MORE THAN 7 DAYS AFTER REGISTRATION
No refunds will be made for cancellations made more than seven (7) days after registration.

Any unpaid invoices issued for the conference will be considered outstanding for payment.

Transfer of Registration

Registration may be transferred to a substitute attendee providing full payment has been received by AITD. No additional fees are payable except the price difference between a member and non-member registration, if applicable.

Events Changes and Cancellations

AITD reserves the right to vary the program, timings, presenters, facilitators and speakers where necessary and retains the right to cancel the conference at any time. In the event that the conference is cancelled, AITD will offer a full refund, credit note or transfer the registration to a future event.

AITD is not liable for any travel, accommodation or other costs that you may have incurred in relation to any cancelled events, courses and conferences.

COVID-19 Policy

The health and safety of our attendees and staff is our priority and all AITD events comply with state and federal COVID-19 measures, as well as any venue policies - including vaccination requirements, if applicable.

If you have tested positive for COVID-19, have been in recent contact with a confirmed case or are experiencing any symptoms, we ask that you do not attend and contact the event organiser at your earliest convenience.

Where government regulations restrict or prohibit a planned face-to-face event, AITD reserves the right to either postpone the event or to deliver the event virtually. If the event is postponed and you cannot make the new dates or you do not wish to attend virtually, you may transfer your registration to a substitute attendee or receive a credit note for the full amount to be used within 12 months.

AITD Partners