The impact of unprofessional communication and how to avoid the pitfalls
Guild Insurance’s claims experience suggests that individual’s expectations regarding professional behaviour and communication is at an all-time high. Language and words matter, and people are more than willing to complain when they’re unhappy with how messages are delivered. This session will explore common communication failures when delivering and promoting services, both in-person and online, and how to prevent them.
Key Takeaways:
1. Why communication is a common area of professional risk.
2. Common areas of communication breakdowns.
3. How online communication can be used professionally.
Presenter:
Christie Boucher
Christie is a Risk Services Manager with Guild Insurance and has 25 years’ experience as an educator, having started her career as a secondary school health and physical education teacher. For more than 15 years Christie’s career has been focused on developing risk management education resources and programs for various professionals. Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.
Please Note:
- Registrations close: 17 April 2024
- Time listed is AEST
- Please note that Zoom links will be emailed to registered attendees one day prior to the webinar.
By registering for this course, you are agreeing to our terms and conditions.
Contact Information
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