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2010 AITD Conference (813 kb)

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KEYNOTE SESSION DETAILS
	E-Learning is what? Dr Allison Rossett, Professor of Educational Technology, San Diego State University What is e-Learning today? Most would conjure a picture of online exercises, preferably problem and scenario based, with opportunities to practice and grow. But is that all there is?

	Developing talent post-recession Michael Solomon, Chief Executive Officer, Learning Seat So here’s what we know - the world’s population is ageing. And the onslaught of the GFC means hungry talent willing to work longer, harder, faster. Yet we are still resting on our laurels. Why?

	Being helpful is the new black! Emergence of a participatory culture to accelerate organisational learning Annalie Killian, Director Innovation, Communication and Collaboration, AMP Can organisational inertia can be overcome by learning new technologies and adopting more collaborative work practices? Gain a realistic view about the challenges of organisational systems and structures that impede or foster collaboration and true organisational learning.

	The 5 deadly sins of Organisation Development ulian Gross, managing partner, International Management Institute We have all heard the statistics. A vast percentage of training, equating to a vast amount of dollars, does not achieve its intended result. If we know this, then why do we not do something about it?

	E-Learning 2010: Innovation & Implementation Janet Clarey, Brandon Hall Associate Get inspired with a sampling of the best of innovative learning technology, games, mobile learning, video, virtual worlds, blended learning, and use of Web 2.0 tools.

	Creative Thinking and Leadership – tools for turning L&D professionals into leaders Tania de Jong AM, Founder Creativity Australia and Creative Universe One of the greatest challenges we face today is overcoming the barriers to stimulating creativity and innovation. How can we create opportunities to connect with one another in new and meaningful ways?

KEYNOTE SESSION DETAILS cont.
E-Learning is what? Dr Allison Rossett, Professor of Educational Technology, San Diego State University What is e-Learning today? Most would conjure a picture of online exercises, preferably problem and scenario based, with opportunities to practice and grow. But is that all there is? Today, employees increasingly reach for lessons, information, and guidance, as they need it, in the workflow. A recent ASTD report put it like this, “As learning becomes more integrated with work, the learning function’s activities and impact are becoming more transparent and integrated with other performance improvement strategies.” And then there’s lots of talk about Web 2.0. What is the reality? We did a study of nearly 1000 practitioners. When they say they are doing e-learning, what are they doing? Let’s tour the possibilities… and discuss implications for our careers and the people and organisations we serve. Dr. Allison Rossett, long time Professor of Educational Technology at San Diego State University, is in the Training magazine HRD Hall of Fame, was recently a member of the ASTD International Board of Directors, and was honored by selection as an ISPI Member-for-Life. Recipient of ASTD’s recognition for lifelong contributions to workplace learning and performance and designated a 2008 LEGEND, Allison co-authored Job Aids and Performance Support: Moving from Knowledge in the Classroom to Knowledge Everywhere in 2007. She was featured in eLearn magazine in December, 2008. Rossett edited The ASTD E-Learning Handbook: Best Practices, Strategies, and Case Studies for an Emerging Field. She also completed a white paper for the American Management Association, Blended Learning Opportunities and another, on learner engagement, for Adobe Systems. She is the author of four award-winning books, including Beyond the Podium: Delivering Training and Performance to a Digital World and First Things Fast: A Handbook for Performance Analysis. Prior award-winning books are Training Needs Assessment, and A Handbook of Job Aids. Some of Allison recent articles are “Performance Support Tools: Delivering Value When and Where Needed,” “Moving Your Class Online,” "Confessions of a Web Dropout," and “Training and Organizational Development, Siblings Separated at Birth.” She has conducted research and published articles on needs analysis, learner engagement, and persistence in online learning. Her client list includes IBM, HP, the Getty Conservation Institute, Fidelity Investments, Deloitte Consulting, BP, the IRS, Amgen, Royal Bank of Scotland, National Security Agency, Transportation Security Administration, and several e-learning start-ups. View a presentation from Dr Allison Rossett, Beyond Kirkpatrick - a fresh look at analysis & evaluation, by clicking here Dr Rossett will be conducting a post-conference workshop First Things Even Faster:Strategies for Analysis in a Technology Rich World
Developing talent post-recession Michael Solomon, Chief Executive Officer, Learning Seat So here’s what we know - the world’s population is ageing. And the onslaught of the GFC means hungry talent willing to work longer, harder, faster. Yet we are still resting on our laurels. Why? Quoting the demise of Lehman Brothers Holdings Inc, Michael opens our eyes and minds to the harsh cold facts of slashed budgets, increasing talent shortage, and an ageing workforce. Michael’s presentation will address some of the fundamentals we need to consider post GFC: - We’ve all heard about Gen Y in the workplace but perhaps we’ve heard too much. What are we doing with all we’ve learnt? With their ever-changing aspirations, the challenges we’ve faced won’t get any easier post GFC. Watch as their expectations get bigger and they demand payback for their loyalty and sacrifices made in the recession. - Dealing with the challenges of an ageing workforce involves incorporating more women in the workplace. How do we face an inevitable future of flexibility and equality regardless of legislation? - Are we really genuine about educating the ageing workforce or is that only lip service? How do we manage and develop people performance post recession? What’s changed in the world of talent management and development post GFC? Michael Solomon is no stranger to the intricacies of Human Resources and the fundamentals of Change Management. With over 13 years’ experience in people and business management, Michael demonstrates acute business acumen and refined people skills, having delivered Human Resources services and psychometric training extensively in Australia, and around the world, including Dubai, USA, Singapore, New Zealand, Germany and France. Michael is now CEO of Learning Seat, Australia’s leading supplier of online training and compliance management solutions.
Being helpful is the new black! Emergence of a participatory culture to accelerate organisational learning Annalie Killian, Director Innovation, Communication and Collaboration, AMP As an early adopter of collaboration technologies,an innovation & thought leadership practitioner and culture change agent, Annalie will provide a realistic and sober view about the challenges of organisational systems and structures that impede or foster collaboration, provide ideas on how these can be addressed or harnessed and give a couple of examples from her work on how organisational inertia can be overcome in the learning of new technologies and adoption of more collaborative work practices. In particular, she will invite delegates to actively participate in the co-creation of knowledge through - a look at emergence and participatory culture vs command and control traditional corporate culture - a systems-thinking approach to organisational systems and how these impede or encourage collaboration and learning - drawing on research from the behaviorial sciences about how individual behaviour can be influenced - providing some thought starters on how management and leadership interventions can "nudge" the participatory and sharing behaviour without autocratic and hierarchical command and control mechanisms - illustrating with practical examples how the deliberate design of systems and innovative projects help AMP grow its culture of learning, collaboration and innovation. Annalie Killian has been the Catalyst for Magic at AMP since 2000, acting as connector between the future and the present, the creative and the logical, the inside and the outside, the possibility and the reality, the imagination and the practical, the vision and the journey. In business speak, she is Director of Innovation, Collaboration and Communication. Her work focuses on catalysing new thinking and a culture of participation and collaboration - where stakeholders actively engage in the process of continuous improvement, business innovation and creation of new growth opportunities. She also champions the adoption of emerging technologies and since 2005, has been producing the bi-annual Innovation & Thought Leadership Festival, AMPLIFY, that draws global experts to Sydney and which provides an immersive learning experience for all of AMP's 3500 leaders and employees, customers and partners. Prior to AMP, Annalie lead the Public Affairs function of BHP Billiton in South Africa at a time that coincided with trebling the growth of the Aluminium Division, and South Africa's transition from apartheid to Democracy through the first democratic elections in 1995- an event she helped execute in the Zululand region. She became so immersed in the transformation call that after the elections, she shaped the company's entire philosophy to business and community partnerships. She was the founding CEO and Chairman of the Zululand Foundation, and architected many award-winning social innovations in sustainable community development, education and job creation. Annalie's career started with Deloitte where she qualified as an accountant.
The 5 deadly sins of Organisation Development Julian Gross, managing partner, International Management Institute We have all heard the statistics. A vast percentage of training (equating to a vast amount of dollars) does not achieve its intended result. If we know this, then why do we not do something about it? To answer this riddle, the interconnected nature of organisation development must be explored and the role of “skills” in the bigger scheme considered. The known reasons for skill failures within organisation development must be acknowledged including: 1. The strategic outcomes of the organisation is not aligned to the outcomes of a training initiative 2. The failure of management to support the training effort 3. The failure of managers to allow for the practice of increased skills 4. The failure of management to remove blocks to implement the new skills 5. Transfer of learning is impossible because the learner’s workplace bears little resemblance to the scenarios explored within the training So if we know all of the above, why do so many organisations keep committing these 5 deadly sins of training? How do organisations move forward and change in order to be more successful in skills development? Julian will share insights and new perspectives which are vital to organisation development and competitive excellence. Julian Gross develops and presents training courses for business schools both overseas and in Australia, and provides advisory services to business in Australia, and the Pacific region. He is the author of many training programs including Finance at the University of Western Sydney, and the Business Management Certificate program offered by the Australian Institute of Management. He is also the author of “Dimensions of Organisation Development” which has become the development model followed by various companies in Australia.
E-Learning 2010: Innovation & Implementation Janet Clarey, Brandon Hall Associate We don’t see nearly enough examples of what good e-learning actually looks like. Do you wonder what the best-of-the-best in e-learning are doing today and how are they are getting it done? Get inspired with a sampling of the best of innovative learning technology, games, mobile learning, video, virtual worlds, blended learning, and use of Web 2.0 tools from a variety of industries and countries. Get ideas for a successful implementation and then take a look ahead at some emerging technologies and trends sure to further disrupt our industry. Get inspired. Take action. And look into the future. *Janet Clarey* has worked on large scale LMS, LCMS, talent management systems, and synchronous learning platform implementations and is experienced in curriculum development and instructional design. Currently she is a Senior Researcher with Brandon Hall Research. As a learning industry analyst, Janet strives to help organizations make sense of the changing learning environment. In her current role, she specializes in providing objective research about workplace learning. Her goal is to work with organizations to apply research to create a sustainable, effective strategy. In addition to being a blogger, researcher, and analyst she attends graduate school at Syracuse University in the IDD&E program where she is working on her PhD. Janet will be conducting a pre-conference workshop Integrating Social Media to Improve Workplace Learning
Creative Thinking and Leadership – tools for turning L&D professionals into leaders Tania de Jong AM, Founder Creativity Australia and Creative Universe One of the greatest challenges we face today is overcoming the barriers to stimulating creativity and innovation. We need to constantly create opportunities to connect with one another in new and meaningful ways. The barriers are ever present. We interact with boxes/screens instead of with one another. We are in danger of becoming a society where alienation, disengagement and self centeredness are entrenched in a world where human beings fail to capitalize on building lives, organisations and relationships that are generative and creative. Creative participation offers important tools to teach people how to think and therefore act differently. Creativity is not a unique talent. Many organisations today have turned to workplace innovation programs in the conviction that creativity is one key to competitive survival. And organisations know their ability to innovate lies in the creativity and abilities of their people. The individual needs to understand and adopt internal thinking processes that increase the potential for new thinking and meaningful leadership. Organisations have to do the same. Tomorrow’s competitive difference will be based on innovative ideas, the development of people who can imagine and create something new from novel and emerging knowledge. Creativity is the strategic tool of the 21st century. In this session you will learn: - Why creativity has become our most endangered species, and why it more important now than ever before - How creativity leads to improved wellbeing, social inclusion, innovation, leadership, productivity and transformation. - About some tools to unlock your individual and organisational creative potential Tania de Jong AM, Founder of Music Theatre Australia, Pot-Pourri, Creativity Australia and The Song Room Tania de Jong is the inspiration, co-founder and artistic director of internationally acclaimed singing group Pot-Pourri and Music Theatre Australia entertainment and event production company. A graduate of the University of Melbourne with a Bachelor of Law with Honours and the Victorian College of the Arts, Tania is considered one of Australia's most talented sopranos and has performed in over 40 countries and released 7 CDs. She has performed with the Victoria State Opera and as a soloist with a number of orchestras. In 2006 Tania received the Ernst and Young Australian Social Entrepreneur of the Year Award for her work in founding The Song Room. Tania's other awards include the "Outstanding Individual Contribution to Australian Culture", Churchill Fellowship and a Melbourne Award. She was a finalist in the Telstra Business Women's Awards and has recently been inducted into the AGSE Entrepreneurs Hall of Fame. She was named Brainlink Woman of Achievement 2009. Tania is on the Board of Child Abuse Prevention and Research Australia. She was appointed a Member of the Order of Australia in June 2008 for service to the arts as a performer and entrepreneur and through the establishment and development of music and arts enrichment programs for schools and communities. She has recently founded Creativity Australia and Creative Universe to bring greater wellbeing, engagement and innovation into organisations through creative thinking and leadership programs. She works with a number of disadvantaged migrants and communities, as well as developing and presenting unique leadership development programs for organisations including BHP, Telstra, ANZ, La Trobe and Melbourne universities. (Trivia: She attended college in the USA on a tennis scholarship.)

CONCURRENT WORKSHOP DETAILS - up to 30 concurrent workshops to be confirmed!
Cool Tools for Creating Engaging e-Learning Activities There are countless ways to present material to learners – but which ones will encourage high level engagement, as well as help participants retain the learning required? In this demonstration workshop participants will have the opportunity to experience and play with a range of different technology tools that can be used to enhance or build an integrated, engaging online learning program – including the use of Nintendo Wii, interactive whiteboards and point-of-view glasses to engage learners. This session has specific relevance for workplace trainers, program developers, online learning coordinators, and instructional designers. It will also benefit IT professionals wanting to incorporate educational perspectives in e-learning. Debbie Soccio has worked in the vocational education sector, both in industry, with private RTOs, in the adult literacy sector and within TAFE for 17 years. In her current position, she works as a consultant focussing on the embedding of e-learning into businesses and training. Her particular interests are in the field of supporting teachers to develop programs and e-learning resources for students. She is particularly interested in assisting staff to incorporate the use of multimedia to document the journeys that students are taking in their own lives and in their formal learning. Debbie is interested in using new technologies (including audio based activities in online learning and using digital stories to provide interactive multimedia materials for students.) Debbie is a senior eLearning consultant at e-Works and the Victorian e-Learning Coordinator for the Australian Flexible Learning Framework.
CASE STUDY: Luxottica How simplicity, speed and passion get results Changing the culture of how an organisation perceives core people processes such as Performance Appraisals, Development Plans and Talent is a constant battle for HR professionals. Hear how at Luxottica a suite of people tools were implemented over a short period of time and gained a following along the way. This session will highlight: - Taking risks and doing what's right for the organisation and the people - Applying creative thinking to how you develop and implement people processes - Telling the story of core people processes Tracey McMillan is Learning & Development Director of Luxottica and is responsible for the L&D strategy, plan and execution across Australia and New Zealand. Tracey works with a team of L&D professionals, who create solutions for all employees; from casual sales associates to theExecutive Team. As head of the L&D function she manages the internal Leadership Development Program for 150+ Senior Leaders.
Gadgets and more! Tom Worthington, (aka the Net Traveller) demonstrates some cool gadgets, courseware and software being used in Learning & Development. Tom Worthington is an IT consultant and has been an expert witness in several court cases involving international patent, computer, web and Internet issues, as well as advising governments and companies on computer problems. He is a Adjunct Senior Lecturer in the Department of Computer Science, Faculty of Engineering and Information Technology at the Australian National University, where he teaches the design of web sites, e-commerce and professional ethics. In 1999 he was elected a Fellow of the Australian Computer Society for his contribution to the development of public Internet policy. In addition, Tom has an interest in architecture, environmental design, energy and water saving technology. He is the founding chair of the ACS Green ICT Group, and has been invited as a guest lecturer on the effects of ICT on urban design for the Bauhaus Dessau and on smart apartment design at the University of Canberra. Tom is author of the book Net Traveller and information technology professional, with 22 years experience. He writes about buying and selling on the net, e-commerce, net business, people using the Internet and travel. Tom is a past president, Fellow and Honorary Life Member of the Australian Computer Society, a voting member of the Association for Computing Machinery and a member of the Institute of Electrical and Electronics Engineers
CASE STUDY: Hume City Council Partnerships in Improving Community Learning - the Emerging Role of Local Government The workshop will showcase the model of the Hume Global Learning Village, and Hume City Council in Melbourne, giving examples of how the model can positively impact on community learning, provide additional opportunity for training organisations, engage tertiary institions in research, and raise the profile of local government. This session will highlight: - The power of partnerships to challenge paradigms - Getting more from local government leadership - How to engage the community in learning more often and to a higher level. George Osborne served 22 years as an officer in the Australian Army, including a 2-year appointment as a Strategic Planner with the US Marines, for which he was awarded the US Meritorious Service Medal. During his military career he completed training in the UK and USA, and in turn delivered training in Malaysia, Singapore, Australia and New Zealand. In 2000 George left the Army to take up an appointment as Manager Training and Development with the Country Fire Authority in Ballarat with responsibility for approx 3000 volunteers and 100 staff. In 2006 George became the General Manager of Training and Community Services with BEST Community Development, a multi award winning not for profit organisation based in Ballarat. This included responsibility for the RTO function and a range of youth and disability training and support services. He commenced as Manager Learning Community in 2008 with Hume City Council in Melbourne with responsibility for the 5 Library Branches, the Global Learning Centre and the Hume Global Learning Village network. *Dr Leone Wheeler* is Program Director, Learning Community Partnership group within the College of Design and Social Context at RMIT University. Learning Community Partnerships brokers learning and research opportunities at RMIT University’s Hamilton Centre and through a range of learning partnerships in Melbourne’s North. Dr Wheeler researches in the field of learning community partnerships, social inclusion, and sustainability. Dr Wheeler has several years experience developing learning partnerships in area of strategic importance to RMIT University. Dr Wheeler coordinates the Hume Global Learning Village research working party and takes on responsibility for an annual research seminar for practitioners, academics and policy makers as an outcome of the City of Hume’s Learning Together Strategy. She is a board member on two Local Learning and Employment Networks in Melbourne’s North and on Regional Development Australia – Northern Metropolitan Melbourne Board. Her Doctorate examines the development of a sustainable operational framework through the exploration of learning network models and practices. She applies this knowledge to the learning communities in which she works.
DEPTH SESSION: Mentoring – Brain-based Benefits Of Conversations That Create Insight Left and right brain function can produce unexpected benefits in mentoring conversations. In this experiential workshop, you will discover how mentoring develops new thinking and learning for both mentor and mentoree, using brain-based techniques that build personal and professional relationships. This workshop will highlight: - Ways to use the strengths of left and right brain in mentoring - Strategies to increase awareness and use of brain circuitry to improve the mental, physical and emotional well-being of mentors - A four-step process for mentoring conversations that facilitate learning and development for both parties - An experience of a mentoring conversation using brain-based techniques Ann Rolfe is an internationally recognised as Australia's leading mentoring specialist, Ann Rolfe helps create mentoring conversations, relationships and programs that work. As principal of her training consultancy since 1987, she has extensive experience in designing and implementing mentoring. Ann Rolfe is the author of ten books on mentoring, the founder of The Mentoring Network and publisher of The Mentoring News. Ann has trained mentors and those who are mentored in Australia, Singapore and USA and her "Mentoring Works" materials support people and programs throughout the world.
CASE STUDY: NT Department of Education and Training "Learning at and through Work" ePortfolio for Indigenous Assistant Teachers This workshop showcases a classroom practice and qualification model for Indigenous Assistant Teachers that satisfies the specific training demands of a small, geographically dispersed audience. This cost effective model is enhanced by the use of an ePortfolio system before, during and after the professional learning event. This session will highlight: - Using ePortfolios for learning or assessment purposes. - Using ePortfolios for “Learning at and through Work” (school based evidence model of training delivery and assessment. - Using ePortfolios for professional development, personal learning plans, purposes that are both process and product focused. - Using ePortfolios for reflective and collaborative study pathways towards Teacher Training. Kerry Grace is currently Director - Indigenous and Remote Workforce Development, with the NT Department of Education and Training and has an extensive background in the training and development. Kerry is a teacher with over 27 years experience in a diverse range of adult education and training activities in both the private and public sectors in Australia and New Zealand. Kerry has a strong executive / operational management background in education & training, human resource development, business and organisational development, information management systems, health, physical education and recreation, via a range of service delivery areas covering: Public Safety, Public Service, Education, Heath, Sport and Recreation, Community Services and Information Technology. In 2006, Kerry initiated a project that saw the use of iPods and MARVIN (the international recognised NT invention for teaching) to assist and reinforce learning for Indigenous staff undertaking complex law and policy training programs. This initiative was recognised at the 2006 NT Information and Communications Technology Awards – where the project won the Technology Enabling Award, for excellence in a broad category of ICT solutions implemented within or for an organisation that resides in the Northern Territory and also a special commendation in the Judge's Platinum Award for overall excellence and contribution to the ICT Industry. He holds a Master of Education degree, Diplomas in Teaching and Physical Education, Certificate IV in Training and Assessment (Cert IV AWT) and also hold tertiary units in the areas of management, qualitative and quantitative analysis, statistics and business.
Transfer of Learning - whose role is it anyway? Successful 'transfer of learning' is what we strive to achieve. Whose responsibility this is and what this looks like depends upon your organisation. In this workshop we will explore a number of approaches based upon the Broad and Newstrom data and the Corporate Leadership Council Organsational Learning Design principles and the early feedback is very positive for all the stakeholders in the learning process and has resulted in tangible outcomes in the workplace. This session will highlight: - How the Broad and Newstrom 'Transfer of Learning' data can be practiced in the workplace based upon direct experience - The application of the '70:20:10' learning principles and how they can be 'blended' into your learning design - Flexible templates for directionalised learning experience for participants to use in their own workplace - Learning Insights tool for participants to use in their own workplace - Facilitated discussion on 'lessons learnt' the story so far based upon my own experience so far. Colleen Kavanagh is a senior Learning and Development professional. She has worked in L&D for 10 years and has extensive experience in the learning and development space at an individual, team, divisional and national level. Her focus has been to work on skills and strategies to support the changing brand and people strategies. Her strength lies in the P words- she is passionate about learning; persists with those who don't think they have time to learn; is patient with the business as it works towards becoming and being a ‘learning culture’ and takes a pragmatic approach with learning philosophy and design (she delivers a learning outcome within the existing constraints of the business). Colleen has had the privilege of working with Philippa Bond at INFORM, Rod Matthews at IMPACT, Michael Collins at Talent Solutions and Alison Bickford at Connect Thinking and learnt much from all of them in relation to generative learning principles and learning psychology. She applies much of their wisdom into the workplace and actively share new learnings with other L&D professionals.
CASE STUDY: The Laminex Group They call us weird See how Laminex has built an effective L&D approach that provides real learning and experience, workplace relevance and Nationally Recognised Qualifications. People want to participate. We wonder why some external people say we are weird! We just think it is normal. Laminex has designed and developed a highly engaging programme called SkillsPlus. In essence, it is 100+ specific learning programmes to target business needs and compliance. The programmes are structured in such a way that employees can achieve a Nationally Recognised qualification. The programme is voluntary and includes a number of small but high value added workplace projects plus opportunities to gain exposure to other parts of the business. This session will highlight: - Engaging employees people in learning - Making learning relevant to business outcomes - Gaining support from senior management - Providing external recognition for L&D Mark Walter has led the L&D team at The Laminex Group for over eight years. With the support of a small and dedicated team, he has built an approach to learning and development that has a reputation for being responsive and adding value. The team focuses on enhancing business capability through employee engagement and people development. Mark has held previous roles in generalist HR, Employee Relations and Human Resources Development and he has worked in both the public and private sectors (Holeproof, Holden and the Royal Australian Air Force).
DEPTH SESSION: The role of learning in Social Business Design Social Business Design enables organisations to harness the power of social networks and informal learning to create value and effeciencies in everyday work processes, while encouraging a collaborative, sharing knowledge culture. Social Business Design goes beyond simply giving people new software tools and expecting people to use them. It provides a framework that evaluates how to engage and apply new methods for structuring learning in a social way. This session will highlight: - How to evaluate your social business landscape - Determining immediate actions to get started - Examples and case studies of organisations implementing Social Business Design principles Anne Bartlett-Bragg, is Managing Director of Headshift Australasia, a leading global social business consultancy company and currently lectures at the University of Technology, Sydney and is involved with the design, development and delivery of e-Learning subjects in the Faculty of Arts and Social Sciences. Anne is also the Executive Director of the Learning Technologies User Group and the education advisor for the Australian Businesswomen's Network where she designed the first national mentoring program for young women entrepreneurs delivered entirely with Web2.0 software and a finalist in the Forrester Groundswell awards. She is currently completing her PhD that is investigating the adult learners' experiences of developing distributed learning networks through the use of weblogs or self-publishing technologies.
CASE STUDY: State Trustees *Using Capability Frameworks to Anchor Organisation Strategy* State Trustees is an organisation owned by the State of Victoria and provides a range of community and commercial services to all Victorians. Over the past three years State Trustees has been working towards a strategic goal of “the development of centres of technical excellence” - a goal that has direct links to a broader growth and business development objective. The centrepiece of this work has been the development of a job specific capability system that will lay the foundations for a range of future activities. These include: - Building structured learning frameworks - Supporting meaningful development discussions - Realignment of our performance management system - New remuneration systems This is a significant piece of work driven by a strategic and business orientated goal and to date delivered with limited resources. This session will highlight: - The importance of connecting learning strategies to organisational strategy - How simple models can support the development of major organisational learning frameworks - How to keep focus and momentum over extending periods of time - Using old learning ideas to help meet new challenges - What we have learned about changing culture (what we have got right and not so right) John Barton has had over twenty five years Human Resource Management experience including 12 years specialising in learning and organisational development. He approaches his workshops with an almost unique prespective having worked in variety different industries, including manufacturing and financial services, as well as a variety of corporate and operational leadership positions. He is an engaging speaker with a passion for helping people to build on their own and others experience, to gain insight and see the value in persuing new opportunities. John is currently the Organisational Learning Manager for State Trustees.
Using stories to create learning: moving beyond storytelling to storymaking Stories have a thousand and one uses in training.In this session you'll find out how to move byond story telling, to create interactive story-based sessions. Learn how to create and tell change-focussed metaphors. Discover how to put the power of story-making into your group's hands. Hear how to bring stories to life - and promote learning - using PlayBack Learning techniques. Participants will leave this session with practical storymaking tools that they can use immediately. This session will highlight: - How to translate therapeutic metaphor-making into a training context - Designing an isomorphic metaphor - Leading group story-building processes to overcome resistance to learning - Using PlayBack Learning techniques and key stagecraft techniques. Eleanor Shakiba is an expert in training highly intelligent people. She uses drama and stage skills to make learning powerful and memorable. Eleanor started her career as the director of a touring theatre company. There she honed the storytelling and performance skills that are now her training signature. Later, she worked in an academic library. In this position, she delivered a number of on-the-job training programs. She also became a group facilitator and developed her interest in training and development. Eleanor is now director of a boutique training company called Think Learn Succeed. Her sessions bring learning to life using PlayBack Learning techniques. These combine elements of forum theatre, psychodrama and experiential learning. Eleanor’s qualifications are: BA, Grad Cert Adult Ed, Master Prac NLP, Grad Dip Counselling. Her professional interests include: the use of gestalt therapy and psychodrama in training, experiential learning, storytelling and drama in education. Eleanor's personal mission is to create success stories with her clients.
Case Study: Arup From Provider to Partner - the Evolving Role of Learning & Development in Organisations Whilst much has been written about the need for L&D departments to operate as strategic business partners with a seat at the executive decision making table, the reality in many organisations is that they are still primarily viewed as "training providers". In this session the ongoing learning and development journey at Arup will be outlined, where an increased focus on the internal consulting aspect of the L&D function has resulted in a shift from a series of disparate and ad-hoc offerings to a more integrated suite of programs that are more closely aligned with the needs of the firm. During this interactive session we will explore practical suggestions for L&D professionals looking to increase their levels of influence and consequently maximise their effectiveness in the workplace. This session will highlight: - Why everyone benefits from advancements in the relationship between L&D and the business - The learning & development journey at Arup - Strategies for increasing influence with stakeholders - New ways of thinking about your role in L&D Greg Williams has worked in a variety of learning and development roles over the last 20 years, both as an internal consultant and an external provider. He is currently the Regional Learning & Development Manager at Arup, a global firm of consulting engineers, designers, planners and project managers. Greg is responsible for the development and implementation of an L&D strategy that supports 1100 staff across 7 Australasian offices in achieving the firm's business objectives. Passionate about the value of learning in business and in life generally, Greg is interested in the evolving role of learning and training professionals in the modern organisational landscape.
DEPTH SESSION: Join the Learning Citizenship Revolution! Culture eats strategy for breakfast, right? The right strategy is critical for business success. However, strategy is pointless until you have an aligned and passionate team with the necessary capabilities to breathe life into the plan. And culture doesn’t exist unless you have a community of people, unified by common values working together to deliver a shared vision. These people? They’re called citizens … This in-depth session will explore the premise that success is the result of good citizenship and strategy joining forces. For this premise to get traction in corporate Australia and drive real results … citizens start your revolution! At the core of good citizenship is the identification and acceptance of rights, responsibilities and obligations. That’s the first bit … The second bit is about living and breathing good citizenship. Citizens excel in communities that foster immersive, social and mobile learning opportunities. Combine good citizenship with a fantastic learning community add your strategy and *bang!* you’re on your way to success [whatever that looks like for you …] What does all this mean for educators and learning practitioners? Well, are you supporting the right kind of learning community? Are you facilitating learning moments that allow citizens to thrive and flourish? And most importantly … are you a good learning citizen? This workshop will highlight: • The might and power of learning communities and why they cannot be stopped • Understanding what lies at the heart of citizenship, its impact on learning communities and how this concept can be applied to directly impact business results • Tools for the revolution: immersive, social and mobile learning strategies for today’s learning community. • A case in point ... learn from the trail blazing revolutionaries, Gloria Jean's Coffees International, as we showcase their citizenship journey • Build a business case for the revolution and explore the return on learning citizenship • Get your revolution on the business agenda and ensuring learning and education takes its rightful seat at the decision making table • Developing your own Handbook for the Revolution, full of plans and action for your own learning citizenship movement, regardless if you are a solo crusader or a global revolutionary. Meet your leaders for the revolution! Karli Furmage has over 18-years experience in the retail and franchising industry, starting behind the counter in one of Australia's premier retailers. She has held operations and training roles across a broad range of industries from apparel to FMCG and telecommunications to pharmaceuticals. After working in 6 countries, Karli returned to her native Australia joining Gloria Jean's Coffees in 2005. She is currently immersed in operations and training special projects for the global Gloria Jean's Coffees family. Karli loves a good revolution, especially if she gets to wear a uniform ... Julia Camm relishes the fact that she was recently referred to as an ‘educational troublemaker’. Starting her education journey as a Training Manager for a franchisor in 1995, she went on to create [with her business partner] a human resource consultancy in 1999 and then gave Corven wings in 2008. Corven is a specialist research and education consultancy that challenges organisations to think differently about workplace learning. Julia is currently undertaking doctoral studies on how power and control impact workplace learning and continues to be a regular contributor to the international collective intellect on learning and training in franchising. She is very excited about inciting the citizenship revolution, if only she could find something to burn ...
Case Study: Parsons Brinckerhoff Success Profiles - towards a high performing & sustainable organisation Success Profiles are the architecture of Parsons Brinckerhoff's Career Development Framework - a key driver to skilling and engaging our workforce to realise their potential. They define the competencies, experiences, organisational knowledge and personal attributes that define what success looks like in a specific role. This session will highlight: - PB's journey in creating & implementing Success Profiles in a diverse professional service industry - The structure of Success Profiles including considering the benefits to employees and managers - Creating new core & leadership competencies - the challenges and key considerations - Technical competencies - their complexities and the need to keep them simple! - "Your Career Profile" - issues to consider when implementing a Talent Management System to house and manager profilies, and assess competencies. Jean Clendinning's experience is varied, from the education system in the U.K. to a range of roles in the Corporate Sector here in Australia. She has extensive experience in VET and has held positions including RTO Manager, Senior Manager Learning & Development, Head of Learning and now Organisational Development. Jean’s current role involves managing the L&D function and the Organisational Development function at PB. Some of Jean’s past passions and contributions have included the design and implementation of IAG’s Global Learning Framework; Learning Pathways for E-Learning Professionals (funded by Learnscope); Measurement & Evaluation Strategy and Framework and a guide on “How to Engage Mature Age Workers in Learning”. Moving towards an organisational development focus, Jean has recently been involved the creation of a Talent Management Strategy which incorporates Succession Planning and Workforce Planning. Jean has spent the last 7 months at PB creating and developing Core, Leadership and Technical competencies which form part of PB Success Profiles. The Success Profiles have been successfully migrated into an online Talent Management System called “Your Career Profile”. This enables employees to assess their competencies, view the Success Profile for their role, identify their career progression and build their personal Career Profile.
Case Study: Commonwealth Rehabilitation Service (CRS) Australia Developing Professional Experts into Leaders CRS Australia is a leading provider of vocational rehabilitation and assessment services. A review of our structure identified that Senior Rehabiliation Consultants (SRCs) needed to increase their leadership invovlement to strengthen our current position and ensure future success in an increasingly competitive market. This required both cultural and operational changes for SRCs. Find out how learning and development strategies helped to support a cultural change, developing both mind sets and skills to support Senior Rehabilitation Consultants in making the move from professional experts into business leaders. This session will highlight: - The business drivers for change - The new role requirements for SRCs - How buy in for change was achieved - The learning strategy that has been implemented to build business and leadership skills. Tracy McGregor is the National Learning and Development Manager for CRS Australia. She has worked across HR & L&D for over 15 years. She has specialised in eLearning, accredited learning programs and leadership development. Her experience is across both private and public sectors and her passion is working on cultural change programs. Tracy is a dedicated learner with an undergraduate degree in HR and post graduate certificates in IT and NLP and a Masters degree in eBusiness.
Learning in a Connected World The old adage of "not what you know but who you know" has made a big comeback. Recent employment uncertainty due to the financial crisis has made business people re-visit the importance of having a network to call upon not just for assistance but for learning, coaching and mentoring. In addition, the mass adoption of online networking tools such as Linkedin, Facebook and Twitter has facilitated the ability to efficiently build and manage professional networks online. The challenge - and opportunity - for learning and development organisations is how to effectively engage with the emergence of the "connected learner" to achieve meaningful outcomes. In this session, Iggy Pintado, CEO & Chief Networking Officer at ConnectGen and author of Connection Generation will elaborate on the importance of connection to people, places and information on learning. This session will highlight: - What learning in a connected and networked environment looks like - Why interactive engagement has become a fundamental element of connected learning - How the characteristics of attitude, behaviour and capability positively affects the connected learner as well as community and collaboration. - How online networking specifically can be being smartly leveraged to create engaging learning experiences. Delivered in a practical and interactive style, this presentation is guaranteed to provide insights and ideas on how to be best positioned to deal with the challenges and opportunities of learning in an increasingly connected world. Iggy Pintado is an accomplished and experienced business leader, executive, speaker and author. He is an internationally recognised connection technology practitioner and a dedicated observer of societal and business models and patterns.Over the last 22 years, he has held professional, management and executive positions in marketing, sales, channels, operations and online management at both IBM and Telstra. In 2008, he co-founded a business networking consulting business based in Sydney called ConnectGen, where he is CEO and CNO (Chief Networking Officer). As a "super-connected" networker on LinkedIn, Facebook and Twitter, he has earned his place in the Top 25 list of the most connected business networkers in Australia. In April 2009, Iggy released his first book, Connection Generation, a fascinating study of how connectedness affects our place in society and business, and the challenges and opportunities this compelling development presents.
DEPTH SESSION: Live idea generation - Generate ideas to take your T&D team to the next level (and learn some great tools while you are at it.) Participate in a live idea generation workshop in which you will generate ideas that can boost the effectiveness of your T&D team. As well as walking away with a bunch of fresh ideas, you will also learn some new tools that will allow you to unlock your own creativity whenever you need to. This session will highlight: - Creative and effective ideas that will increase the effectiveness of your team and strategy for the coming year - Tools that you can use to unlock ideas on your own - Tools that you can use to get your team thinking more creatively - Tips on how to implement your ideas Dr Amantha Imber is the founder of Inventium, an international creativity and innovation company that grew out of her desire to counter “fluff” – the dubious advice she would regularly encounter. Amantha is author of “The Creativity Formula: 50 scientifically proven creativity boosters for work and for life”. Amantha has a doctorate in organisational psychology, which means she brings a scientific yet highly practical approach to creative thinking and innovation. Inventium’s tools and techniques have been tested in real world and lab studies. They are based on scientific theories that have been proven time and time again to significantly enhance creative thinking and innovation. Amantha is a regular media commentator on creativity and innovation, and has appeared on Today, Mornings with Kerri-Anne, Insight, and ABC Radio. She writes a regular column on science-based innovation for Fast Thinking, is an in-demand conference speaker around the world on creativity and has helped literally thousands of people solve problems more creatively and as a result, bring better innovations to market.
“What I learned about consultants and clients as an independent broker for 20 years” If you are a consultant, or engage consultants, this session is for you. For 20 years Polson & Co have been finding and placing L&D consultants with clients in Australia and Asia. Reg is has learned a lot about how organisations go about meeting their development needs, and a whole lot a whole lot about how consultants can assist in meeting these needs. This has given Reg a unique insight into how both sides go about business. Internal professionals will learn more about working with consultants. External consultants will learn a whole lot about how to start up, build, and sell, a consulting business. This perspective will be useful for internal people as well. In an interactive experience, Reg will share stories on how the business went through various stages from start up, to a 18 person firm, to being sold and becoming part of one of the largest employers in the world, and then restarting in a different form - prior to morphing into yet another phase for the next 10 years. He has seen excellent and weak consulting practices over this time - and will share some humorous stories. (The Blues song, “Don’t start me talking, I’ll tell you everything I know” comes to mind) This session will highlight: - 10 ideas to adopt for good consulting practice.(5 you already know, so you need to ask yourself why you are not applying what you know. - How to get the best results from consultants. - The importance of being clear on what your objectives are at any particular stage of your business cycle. *Reg Polson* pioneered the training broker concept 20 years ago. To do this well, he drew on his skills as Blind Date Arranger at uni, then Employment Services Manager at ExxonMobil, and later as an Internal Consultant. After building Polson HR & Training Brokers to a firm of 18 people with representation Singapore and major capital cities in Australia, he sold the business to Manpower in 2001. He worked with FranklinCovey before establishing BlessingWhite Asia-Pacific in 12 countries in the region with 2 partners. He restarted the consultant brokering as Polson & Co. in 2005. Reg is a former AITD Board Member, AHRI Associate Editor and is a member of the National Speaker's Association. He has shared his insights into consulting as a post grad part-time lecturer in consulting and by speaking at conferences, the most recent being the 14th International Thinking Conference in Malaysia.
Case Study: Hunter Valley Mines Rescue *Combining Virtual Reality Training Technology with "Advanced Communication Skills for Trainers" for real learning, real ROI, and saving lives.* With state of the art Virtual Reality Training facilities, Hunter Valley Mines Rescue Service knew to make the most of their technology, they would also have to upgrade the skills of their Trainers. To do so, they introduced the HVMRS Advanced Trainers Programme. This programme focuses on: group dynamics, voice control, non - verbal gestures, storytelling, language patterns, and; advanced training techniques. HVMRS Trainers delve deeper than knowing WHAT training skills to have, they also focus on HOW and WHEN to implement them. This session will highlight: - The reality of Virtual Reality training; - How HVMRS program integrates Virtual Reality, Theory, and Practical learning environments - The future of Virtual Reality in emergency and safety training - The content and evaluation results of the Advanced Trainers Programme When you attend this session you will practice and take away some of the advanced communication skills. Carl Tinsley (Breaking Ground Pty Ltd) has worked closely with David Connell, Mines Rescue Regional Manager Hunter Valley on this improvement project for over 3 years. David and Carl will present this case study which covers: the reality of Virtual Reality training; a breakdown of the Hunter Valley Mines Rescue Station Advanced Trainers Programme; how HVMRS integrate VR, Theory, and Practical learning environments; programme evaluation results, and; the future of VR in emergency and safety training. When you attend this session will practice and take away some of the advanced communication skills David Connell is qualified as an underground coal mine Undermanager , has been a retained member of the NSW Fire Brigades for 18 years, has participated in numerous fire and rescue incidents including Beaconsfield rescue, and has worked underground for almost 20 years, 15 of those as an Underground Mines Rescue Brigadesman. Carl’s been developing Leaders and Trainers in the emergency service and resource sector for 20 years.
Confronting Organisation Development Challenges in the Asia Pacific The most dynamic economic region in the world is represented by APEC (Asia-Pacific Economic Cooperation). During its first ten years APEC member countries have generated nearly 70% of global economic growth. APEC member countries account for more than one third of the world’s population, over half of the world’s GDP and nearly half of the world’s trade. The critical organisation development challenges confronting senior executive teams of organisations operating or planning to expand into the region will be addressed by one of the most experienced human resource development practitioners in the Asia Pacific. The workshop will highlight: - The impact of APEC on the global economy – implications for Australia - Tomorrow’s global company – challenges and choices - Optimising human capital capability and confronting the war for talent - Identifying and developing tomorrow’s business leaders - An introduction to the UNGC performance model - Some practical guidelines for improving organisational performance and business results - Organisation and human resource development : key to future success *Les Pickett* is Chief Executive of Pacific Rim Consulting Group and Partner Australasia and South East Asia for McBassi & Company. He has held senior executive roles in leading corporations and has extensive international consulting experience in business strategy and human capital. His professional career had taken him to over twenty countries and includes a period as Senior Advisor and Deputy Director of the United Nations System Staff College. Les is member of the International Board of Advisors to the International Public Management Association for Human Resources (IPMA-HR) and past president of the Asia Pacific Federation of Human Resource Management and ARTDO International. He is former chairman of the Executive Board of the International Federation of Training and Development Organisations and the HR advisory panel of Productivity Australia. He is also a former director of the World Federation of Personnel Management Associations and a past National President of AITD.
Improving your Business Development Hit Rate! How successful are you in securing your next program or project? How many proposals are you preparing, and how many are actually successful. A Proposal is NOT a commitment to do business! What is your hit rate? Too often we ignore the critical impact of our business proposals; how well they are structured, and how effective are you at delivering them. Too often we do the cut and paste, or edit replace approach. Do they help ‘close’ on the deal? Writing an effective business proposal is key to your success as a consultant, facilitator and trainer. Effective use of some core skills can significantly improve your impact and business return. This session will highlight: - How to fully understand client needs - Knowing what the clients objective really is - Knowing the buyers and what will influence their decisions - How to tell a compelling story that generates a positive response - Communicating the benefits clients will gain from working with you Bert van Spronsen is an independent Consultant and Director of Neoteros Consulting providing Consulting, Training and Facilitation. Bert was previously Director: Organizational Development for IMS Health for Asia Pacific, responsible for the training and development of all staff within IMS Health in APAC, with particular focus on commercial effectiveness, consulting and client engagement. Bert has also gained invaluable experience, insight and experience in the Consulting field, forming part of the leadership team with IMS, both in a local and global capacity.
DEPTH SESSION: Visual Thinking for the artistically challenged People obtain 80% of their information visually so by using visual methods of display and capture you can really enhance the communication and collaboration process. Don't worry about your artistic skills; this session will show you how to enhance any meeting or training with simple graphics. Leave the PowerPoint slides and projectors behind and embrace paper and coloured pens. Learn how to produce stunning flips, engaging agendas and effective actions. This workshop will highlight: - The power of visual recording for groups - Techniques you can use immediately - Where to find tools and materials Nicola Bailey is no stranger to the demands of the corporate environment with more than 18 years experience in sales and marketing for IBM and Microsoft. After graduating with a Degree in Social Science - BA (Hons) and a Diploma in Business Studies, Nicola joined IBM UK in 1988, and then moved to Microsoft UK in 1994 relocating from the UK to Australia with the company in 2000. At Microsoft she managed Medium Business then Anti-Piracy; roles which benefited from her talents as a marketer and produced exceptional results. Nicola works in her own business as a certified professional facilitator (Paper Plane) managing strategic planning and alliance building workshops with clients including Microsoft, Mars, Oracle, Unisys, Euro RSCG, Telstra, Optus and Accenture. She is a seasoned business professional with a passion for facilitation and creative process.
Online learning: Yesterday, Today and Tomorrow Examine the key factors behind the explosion of elearning over the past decade, and gain a futuristic perspective on new technologies that will shape elearning over the coming decade. Something remarkable was happening in the world of elearning at this time a decade ago. A confluence of demographic, technological and legislative factors combined to set an industry on a growth curve that few others have paralleled. In the first decade of this new millennium the world market for elearning grew over 2600% and it remains one of the fastest growing industries in the world today. Moreover elearning is developing and changing as fast as it is growing. As we look forward over the next decade we will see the advent of hundreds of new technologies emerge; we will see changes in the way elearning is delivered, we will see changes in how, when and where people learn. This session will highlight: - The factors behind the explosion in elearning at the start of the 2000s - Some of the key demographic trends that will shape online learning over the coming decade. - Key technological trends such as convergence, mobile internet, gaming and what they will mean for elearning - The emergence of social learning and how that is likely to evolve over time Tim Legge is General Manager of Learning Seat, Australia’s leading supplier of online training and compliance management solutions, Tim understands technologies that have shaped elearning and the evolution of instructional design principles. At Learning Seat, Tim is instrumental in driving best practice industry standards in the space of compliance, professional development and accredited training. Tim holds degrees in Science and Engineering and a Master of Business Administration.
How experiential learning can go high touch online How was an engaging, face to face experiential learning activity successfully translated into an on-line e-learning experience? How does the online experience compare in terms of engagement, impact and user friendliness? Perspectives, challenges, applications and lessons learnt are explored. This session will highlight: - An experience of a high engagement, online e-learning activity - A road map of how to successfully transfer experiential activities online - A checklist for collaboration between the creative/facilitator/technical key players - An exploration of applications within organisations for leadership development, culture change, induction etc Peter Ernest, CEO of Values Journey, has been a presenter and facilitator for 20 years. He has presented internationally, in over a dozen countries, throughout Asia, in the USA, Europe and the Middle East. He has delivered keynote addresses or learning programs for corporations and organisations including the prestigious Young Presidents’ Organisation, AMP, BMW, Qantas, Optus and to groups of over one thousand, and to many other leading companies as well as sessions for associations including American Society for Training and Development (USA) and Organisation Development Australia (ODA). He was awarded Southern region resource of the Year in 2003 by The Executive Connection (TEC) as well as induction into their 100% club (for a perfect score from each member of the group) and was recognised with the “Peoples Choice Award” for the best creativity stream presentation, at the 2001 AITD National Conference. Co-presented by David Raymond, Global Vision Media. David has many years experience presenting and training in the area of electronic media, client relationships, business development and sales. His experience spans diverse industries and organisations with recent on-line training solution projects completed in both the private sector (eg Patrick Corporation) and in the public sector (eg Life Education Victoria) amongst many other corporate and small business clients. As the link person between the key players within the client, creative and technical areas, he is able to share his experience and learning from a unique perspective. His co-presenter will be one of his clients and the creator of an experiential process which GVM successfully translated into a web-based experience.
CASE STUDY: Bank SA (St George) Increasing Engagement through Theatre, Film and Social Media Engagement is an area getting much attention from company board’s as it relates directly to the bottom line. Yet engagement in many organization’s is simply used as a scorecard and not a tool to drive performance. If we are serious about lifting staff engagement we need to start thinking in new ways. Enter Be Learning and Richard Carter from MGSM who have strong case study evidence of improving employee engagement through new ways of thinking. HEAR: The story of Bank SA. EXPERIENCE: Forum Theatre & Dynamic Film ASK: How did Bank SA earn a 300% return on its investment? This highly engaging session presents a proven case study of lifting productivity and engagement through self-efficacy. It explores engagement through the use of experiential learning interventions. This session invites delegates to experience live theatre and film. Session will highlight: - Using self efficacy as a tool to build high performance - An overview of Richard’s PHD research, self efficacy based learning solutions and their direct impact on the bottom line. - An experience of engagement on an emotional level - How engagement provides sustainable organisational learning and change Miriam Joy is Founding Director of Be Learning. Highly experienced L&D consultant and Facilitator. Miriam has a first class honours degree in Performance Studies (Sydney University) along with being an accredited Speech and Drama teacher and an accredited workplace trainer and assessor. She is a trained film producer, director and editor. Richard Carter is in the final stages of his PhD in Management at MGSM. A key part of Richard’s work is rigorously measuring the impact of change resulting from interventions. As a facilitator and consultant Richard has worked as an executive mentor; conducted employee focus groups and surveys; and facilitated team development.
Recession-Proof Your Training: Maximising a Training Branch's value, even during hard economic times (or, how to avoid getting the axe when budgets are tight). Have you ever wondered why the training budget gets slashed when economic times are tough? Have you ever considered why your management team prefers to send staff to external training and consultants rather than use your services? Have you ever thought that there may be ways that you can not only enhance your importance to your organisation but have a significant impact on where and how it achieves its business and strategic goals? Has it ever crossed your mind that Kirkpatrick and Phillips might just be wrong? This session will present ideas on how to: - Understand your client and their needs - Develop training programs that achieve real workplace productivity gains - Tie learning objectives to organisational objectives - Create ROI analyses that prove your worth rather than just present arbitrary numbers - Present an argument which gets and keeps management committed to your vision Dr Phil Rutherford has been involved in training and development for nearly 35 years now. Throughout this time he has provided advice and guidance to hundreds of industries and organisations which has enabled them to adopt cutting edge training and development systems and processes that go beyond achieving learning outcomes. Phil successfully transposed a systems approach to training into a wide range of work related development programs and created some of the first competency-based training programs in this country, many of which have become the models for VET systems around the world.
MORE SESSIONS TO BE ADDED!