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Keynote presenters
Charles Jennings ALICE THROUGH THE 70:20:10 LOOKING GLASS The best learning happens as part of the workflow. Yet organisations spend most of their time, their effort and their budgets taking people away from work to learn. As the author Aldous Huxley once said ‘I see the better, but it’s the worse I pursue’. Why do we do this?
	Dr Rich Allen & Anne Bartlett-Bragg THE TRAINING IMPACT DEBATE: STAND & DELIVER vs. NEW MEDIA Can new media / social learning have the same impact on learners as a well prepared and delivered face-to-face training session? Let's get the issues out there and see what the result is!
Joyce Seitzinger PERSONAL LEARNING NETWORKS FOR PROFESSIONALS - IT MAKES SENSE... We live in an age of of accelerating technology developments, of increasing connectedness and as a result of exponential information access and knowledge creation. It can be easy to feel overwhelmed by this rapidly evolving work landscape. To give up and turn away from it. But that could mean losing out on all the benefits.
Dr Roger Collins HYBRID SKILLS: REINVENTING OCCUPATIONS TO MAINTAIN RELEVANCE AND IMPACT Do we have to morph L&D and even AITD? As the very form of organisations and nature of work and careers continue to evolve, we may be trapped by our past and present thinking, occupational titles and roles. Is this limiting organisational effectiveness, business growth and career opportunities?
	Dr Jay Cohen MANAGING LEARNING AT THE FRONTLINE: THE ROLE AUSTRALIA'S FRONTLINE MANAGERS PLAY IN LEADING LEARNING Despite “learning at work” becoming an increasingly popular reference within the L&D community, the evidence suggests that for many organisations “learning at work” still only involves attendance at training events. How do we expand the terms of reference? The key is with front-line managers.
Keynote session details
Charles Jennings ALICE THROUGH THE 70:20:10 LOOKING GLASS The best learning happens as part of the workflow. Yet organisations spend most of their time, their effort and their budgets taking people away from work to learn. As the author Aldous Huxley once said ‘I see the better, but it’s the worse I pursue’. Why do we do this? Some organisations have been re-focusing their training and development to integrate learning with work. The 70:20:10 framework is being used to help them do this. This keynote session will address: - Working Smarter through effective training and development - The importance of context - The role of experience, practice, conversation and reflection - Re-thinking learning: from ‘know-what’ to ‘know-how’ - Breaking out of the ‘course’ mind-set - The 70:20:10 model as an agent for change Charles Jennings is a thought-leader in the emerging world of performance-led Learning and Development and ‘Smart Working’. Charles is a leading thinker and practitioner in learning, performance improvement and change management. He has deep experience in both the business and learning practitioner sides of learning and performance. He also knows 'what works' in the world of strategic talent and effective performance and productivity approaches. His 30+ year career includes roles as head of the UK national centre for network-based learning, as a Professor at Southampton Business School, in senior business roles for global companies, and as an evaluator for the European Commission’s learning, performance and eCommerce research initiatives. He also sits on steering groups and advisory boards for national and international training, learning and business bodies. From 2002 until the end of 2008 he was the Chief Learning Officer for Reuters and Thomson Reuters where he had responsibility for developing the learning and performance strategy and leading the learning organisation for the firm’s 55,000 workforce. Whilst at Reuters he designed and implemented the company-wide 70:20:10 framework and strategy. In 2006 Charles was one of six experts invited to be members of the UK Department of Trade & Industry’s Global Watch delegation to the USA on the "Beyond eLearning" mission. In 2008 Charles was honoured with the UK World of Learning ‘Outstanding Contribution to the Learning Industry’ award in recognition of his work on performance improvement, and 'just-in-time' and informal learning. In 2011 he was awarded the Institute of IT Training Colin Corder Award for his ‘Significant and Lasting Contribution to the Training Industry’. Charles is the Managing Director of Duntroon Associates a UK-based learning, performance and productivity consultancy company.

Dr Rich Allen & Anne Bartlett-Bragg THE TRAINING IMPACT DEBATE: STAND & DELIVER vs. NEW MEDIA Can new media / social learning have the same impact on learners as a well prepared and delivered face-to-face training session? Let's get the issues out there and see what the result is! Dr Rich Allen says: "For almost three decades, corporate forecasters have predicted that traditional ‘face-to-face’ training will be replaced by interactive digital technology. Yet, this has simply not happened. Despite quantum advances in technology, face-to-face training remains viable, vital, and virtually indispensable. Why is this true? Because any current form of digital training – whether online or video conferencing – still lacks many elements of the single most crucial aspect of learning – the human factor. Technical training builds technical competence. But this is just the start of the learning process. In today’s business environment, learners must also think about, synthesize and come up with new applications for this knowledge. That requires immersive engagement with the content, effortless face-to-face conversations with your peers and a training environment that encourages creativity and critical thinking. Until we can replicate this experience in virtual reality, face-to-face facilitation – with a collaborative cohort of colleagues and an expert facilitator guiding the emotional process of learning – will remain the most effective forum for effective corporate training." Anne Bartlett-Bragg says: "Social media is more than just a fad, it is shaping the way organisations communicate and engage with their employees, their customers, and their business partners. By integrating social media into their learning strategies, organisations are generating powerful networks where the current practices of organisational learning are challenged by reframing the transfer of knowledge and skills in traditional delivery modes to participatory environments where learning comes from social interactions that empower the individual to access people, expertise and information in ways that have never been possible through existing enterprise technologies. Learning becomes discretely embedded in everyday activities - not a dislocated action that occurs away from the everyday realities of the business. Learning in a connected company is smarter - simpler - and social." Dr. Rich Allen is a highly regarded educator and master trainer, with a Ph.D. in Educational Psychology. His cognitive learning theory research, which provided understanding on how the brain receives, processes, stores, and recalls information, forms the basis for his radical approach to teaching, presenting and facilitating. In 25 years of taking his ideas around the world, he has changed the lives of thousands of educators and executives, by giving them practical new presentation and teaching techniques that massively increase personal effectiveness. Anne Bartlett-Bragg specialises in the creation of innovative learning environments for organisations with social software. Her passion is e-Learning, and as an early adopter has been working in this medium since 1996 where she has been involved with the design and development of technology enhanced learning initiatives for a number of clients. She is the Executive Director of the Learning Technologies User Group, and is the educational advisor to the Australian Businesswomen’s Network where she designed the first national mentoring program (MentorNet) for young women entrepreneurs in 2007, developed entirely in social software.

Dr Roger Collins HYBRID SKILLS: REINVENTING OCCUPATIONS TO MAINTAIN RELEVANCE AND IMPACT Do we have to morph L&D and even AITD? As the very form of organisations and nature of work and careers continue to evolve, we may be trapped by our past and present thinking, occupational titles and roles. We have had a tendency to increasingly specialise, to develop talent into specific and often narrow disciplines to cope with complexity and our wider knowledge base. In this session we will consider if this is limiting organisational effectiveness, business growth and career opportunities. Roger Collins will argue what is required for future organisational success is a fusion of skills, talent and capabilities that can be deployed seamlessly across projects and complex problems. It’s time to think beyond the strict boundaries of the L&D or HR department, and beyond simplistic distinctions like line and staff. This will require us to rethink our approaches to how we prepare people for their careers, how we develop and grow talent within organisations. It will require us to develop hybrid occupational groups and to change how we will manage across permeable business unit boundaries. This keynote session will highlight: - The changing nature of work roles and the structure and dynamics of emerging organisational forms - The required dissolution of functional roles / teams - Adapting to the new environment - Harnessing and growing talent within a fluid environment - And perhaps, hopefully, the future of AITD! Dr Roger Collins is Professor Emeritus at the University of NSW and Chairman of the Board of Grant Thornton Australia. Roger also serves on the Board of the Australian Institute of Management (NSW & ACT). His academic career is complemented by earlier experience in the private sector, the armed services, the public sector and in tertiary education. His current interests include: the frontiers of leadership and executive development, organisational renewal and change that can sustain an organisation’s success; and factors influencing career and life success. He has co-authored and edited a number of books, including Australia's best selling text "Management in Australia" and recently held visiting appointments at Cambridge University and the Indian School of Business in Hyderabad. Roger Collins is a regular contributor to national and international management conferences and is a faculty member on a number of Australian and Asian executive development programs.

Joyce Seitzinger PERSONAL LEARNING NETWORKS FOR PROFESSIONALS - IT MAKES SENSE... We live in an age of of accelerating technology developments, of increasing connectedness and as a result of exponential information access and knowledge creation. • The iPad sold 3 million units in its first 80 days, • In 2012 smart phones will outsell laptops and pc's, • 48 hours of video are uploaded to YouTube each minute, • A billion tweets are sent every five days, • 5 billion pieces of content are shared on Facebook every week... It can be easy to feel overwhelmed by this rapidly evolving work landscape. To give up and turn away from it. But that could mean losing out on all the benefits... As Clay Shirky said "It's not information overload. It's filter failure." What if instead, we can harness new technologies and affordances to create a personalised filter, a personal learning network, that helps us make sense of it all? This keynote session will highlight: - some of the developments and technologies influencing organisations and professionals in 2012 - what the effect is of these influences on the professional's efficiency and productivity - introduction of the personal learning network (PLN) - elements, tools and information streams of a PLN - how to harness the power of a personal learning network for professional benefits and aims Joyce Seitzinger is an education technologist working in higher education, passionate about improving learning experiences through emerging technologies and innovative teaching strategies. Her special interests are digital curation, learning design and networked learning. Joyce is best known in the education technology community for developing the Moodle Tool Guide for Teachers. Joyce worked as eLearning advisor at the Eastern Institute of Technology until September 2011, leading a small team of Learning Technologists providing strategic advice, staff development & support, instructional design and course development services. She in a a new role as Lecturer in Blended Learning at Deakin University in October 2011. After completing a Bachelors Degree in Celtic Studies, one of Joyce's first jobs was in e-learning and she has had a passion for education technology ever since. She completed a Master of Education Technology from the University of Southern Queensland in 2008.

Dr Jay Cohen MANAGING LEARNING AT THE FRONTLINE: THE ROLE AUSTRALIA'S FRONTLINE MANAGERS PLAY IN LEADING LEARNING Despite “learning at work” becoming an increasingly popular reference within the L&D community, the evidence suggests that for many organisations “learning at work” still only involves attendance at training events. How do we expand the terms of reference? The key is with front-line managers. Organisations need to consider how they might establish an effective and continuous learning culture, as well as the role frontline managers’ play in demonstrating a lead learning capability. The purpose of this session is in the presentation of the data collected through the University of Melbourne. This research looked at the extent to which, and the ways in which, managers promote and facilitate learning at work. This session will provide you with a clear understanding of what it is that frontline managers, that lead employee learning do. Specifically this session will provide insight for L&D managers, training managers and HRD/HRM professionals on how to organise workplace learning so that it incorporates greater management involvement. This presentation will include details of what it is you can do as a L&D professional within your organisation to enhance employee learning. This keynote session will highlight: - The changes that have occurred in the broader field of organisational development that has affected a shift in the responsibilities of employee learning to managers. - How the role of Australia’s managers has changed and the impact of these changes. - How organisations might recruit and develop managers so that they are able to lead employee learning. - What it is that frontline managers who promotion and facilitation employee learning actually do. - How frontline management involvement in employee learning can enhance the profile and importance of learning within your workplace. - The role, impact and importance of management interventions that foster and promote employee learning. - The key recommendations for HRD / HRM and frontline managers in shaping both attitudes to learning at work and also frontline management practice *Dr Jay Cohen* is a Learning and Organisational Development expert. He has worked in large global organisations within Human Resource departments and training consulting firms for over 20 years. Jay’s vast experience in both leadership development and Human Resource Management enables him to deliver focused, measurable HR solutions. He has a warm approach, exceptional facilitation and communication skills and an outstanding ability to motivate and inspire people. Jay’s flexible and professional approach, coupled with a sound business sense, assures business directed outcomes. Jay’s passion for learning led him to complete a research based Masters degree in Education on Management and Leadership Development and Transfer of Learning and a Doctor of Education research degree on Leading Learning at Work (the role managers’ play in leading learning at work). As a result of this research, Jay now teaches part-time.

*Concurrent workshops - LEARNING STRATEGY* stream**
Brave New World - Learning in 2030 Much is often said about the need to think strategically but it is easy to be trapped within current business paradigms. The future of learning is often expressed in terms of the opportunities offered by new technologies. Yet frequently advances in new technologies are simply used to provide novel ways to deliver existing content to support organisations operating within the present day context. In this session it will be argued that learning professionals need to learn how to step outside their current reality to consider what the world might look like in fifteen to twenty years ahead. Technology is, of course, a significant consideration. But we also need to understand how business models are evolving, socio-economic trends are changing attitudes and priorities, and research is challenging some of our underlying assumptions and beliefs how adults learn. And we need to take this knowledge and consider the “so what” question. What does this mean for what and how we train? And what are the implications for our profession in general? You’ll hear about some of the cross-disciplinary research that is informing the future of learning and the techniques of futurism that can help us make sense of what we are hearing. More importantly it is an opportunity to discuss the exciting possibilities for our profession. Come expecting to be challenged and prepared to participate. This session will highlight: - the 4 different pieces of research that indicate that our current paradigm for learning and development will need to change. - the major sociological and economic trends that will change the way business will operate in the future. - some of the changes that need to be made to how we develop training in organisations. Diane Edwards has an eclectic background that spans the disciplines of Education, Finance, Technology and Strategic Human Resources. She has a strong academic background, holding post-graduate qualifications in Accounting, Education and Finance and is a frequent guest lecturer at Victoria University of Wellington’s business school. She holds fellowships of FINSIA (Financial Services Institute of Australasia), NZATD (NZ Association of Training and Development) and HRINZ (Human Resources Institute of NZ). She also holds professional memberships of NZAPT (NZ Association of Psychological Type) and the World Future Society – a not-for-profit foundation fostering research into future studies. Diane is Executive Director of Zuri Consulting, specialising in Executive Development and Strategic Human Resources. In 2010 she was honoured by being named as the HRINZ HR Specialist of the Year – the first time this was awarded to a learning and development professional. She is currently the National President of the New Zealand Association of Training and Development.

Integrating Formal and Informal Learning in a Agile Learning Organisation A 'choose your own adventure' model for delivery of organisational training! Case-study: UnitingCare Community, UnitingCare Queensland Delivering integrated workforce training which is able to quickly adapt to meet organisational requirements with minimal interruption to the workplace is a challenge faced by most organisations and in particular those organisations with a highly geographically and culturally diverse workforce. This session looks at developing the concept of an Agile Learning Organisation, which combines Formal (off the Job) training and Informal (on the job) learning to produce seamless user driven pathways to competencies and qualifications. This session will highlight: - key issues to be resolved in developing an agile learning organisation - how to build C-suite confidence in ROI for informal and in particular social learning - the need for integrated learning delivery - how to overcome learner disengagement - a “Choose your Own Adventure” model of integrated training delivery. Paul Rasmussen is Manager - Organisational Learning and Development for one of Australia's largest community Services organisation 'UnitingCare Community" and is responsible for organisational learning and development strategy for approximately 3000 employees and 9000 volunteers across Queensland. Recently his work has been focused on Enterprise Level Learning and Development particularly in the area of IT implementation and change, for large Government and Private organisations.

Creating a Successful Mentoring Program Supported by Focused Training Case-study: TransLink Transit Authority Want to learn how training can help a mentoring program be more successful? Using a case study of the TransLink Transit Authority, you will see how training helps address the likely stumbling blocks of an in-house mentoring program. You’ll take away hints and tips and practical examples of what works and what to watch out for. You’ll also hear how easy it is to run a low cost in-house program that builds capability and relationships within your business. This session will highlight: - how to run an in-house mentoring program - how training can ensure the success of your mentoring program - potential stumbling blocks in a mentoring program and how to prevent them Pierina Curties is the Director of People and Capability at the TransLink Transit Authority. She has been with TransLink for 8 years helping it grow from a project of 40 people in 2003 to the 350 people it has today. TransLink is in the enviable position of being able to make real improvements to public transport in south east Queensland – having delivered integrated ticketing, a smartcard system that is used on 80% of trips, and easier to use public transport. TransLink has a young and vibrant workforce with an average age of 35. Mentoring has been a successful strategy in helping build capability within the TransLink community.

Strategic Organisational Learning Implementation - key considerations A strong and persistent theme in the organisational learning literature has been that of well managed organisational learning providing sustainable competitive advantage for organisations. There is also however acknowledgement in the literature that very little guidance is available to assist practitioners in the development and implementation of organisational learning strategy. The presentation is based on my own research conducted as part of my Doctor of Business Administration degree. It reveals current perceptions of learning and development practitioners re key issues in strategic organisational learning implementation and a model I have developed based on analysis of these perceptions. This session will highlight: - issues surrounding strategic organisational learning implementation - key considerations which contribute towards the successful implementation of strategic organisational learning - a model depicting the relationship between the key strategic organisational learning components - tips and tools for strategic organisational learning implementation in your own organisation Judy Lundy is a Senior Consultant at Wisdom Learning in Canberra and is a dynamic and professional facilitator who creates a positive, supportive and challenging environment for participants. Judy has extensive experience in facilitating a wide range of workshops and consulting within organisations to identify learning and development needs and develop solutions to meet those needs. Judy sees her role as that of a catalyst for individual and organisational learning and change and works closely with clients to bring about positive development at all levels. She keeps herself up to date with world best practice through formal study and active membership of professional bodies. Judy also has international experience in management development in Canada and New Zealand and has presented at national conferences. Judy’s doctoral dissertation was titled Building strategic organisational learning implementation for the Australian Public Service.

The Role of Regulation in Driving Quality There is little doubt that regulation drives behaviour, but does this result in quality? This session will outline the national VET regulator's (ASQA) challenge to ensure that providers deliver quality VET outcomes that meet their clients’ needs. ASQA's strategic and operational approach to risk management at a provider, product and system-wide level will be discussed. The session will highlight: - what does ‘risk to quality’ mean to a VET regulator - what regulatory tools are available - how regulator and industry form a formidable partnership - how success will be measured Dave Congreve is the National Manager, Risk, with the Australian Skills Quality Authority (ASQA) overseeing the national VET regulator’s approach to risk management of providers, courses and industry advice. In November 2010, Dave was engaged by the National VET Regulator Taskforce to develop the ASQA risk assessment and audit methodologies and is now leading their implementation and review. He has extensive experience in VET regulation primarily in various compliance auditing and risk management functions.

The Gamification of Learning & Development – what you need to know to take your strategy to a whole new level According to global research more than 50% of organisations will gamify their learning and development strategy by 2015, and it is estimated that more than 100 of the top 135 global Fortune 500 companies already incorporate gamification and serious play in their innovation management. If you don't know what gamification is or how you can apply it to enhance your L&D strategy, then you'd better get to this workshop! Gamification is an emergent new methodology that draws deeply from the fields of psychology, motivation science, behavioural economics and game design. This goes much deeper than Scrabble or Angry Birds – when applied correctly, the principles of gamification can help organisations unlock massive new employee productivity, accelerate innovation and enhance engagement with learning and development. This session will be ideal for those who want exposure to the freshest insights that can be applied sustain ongoing motivation and engagement with your L&D strategy (particularly amongst gen X and Y employees). You'll also learn how to implement new motivational dynamics to positively influence employee behaviour. But don't expect a pure theory-fest – in this intense and interactive workshop, we'll be working directly on the key challenges in your world today while giving you practical insight you can apply immediately. This session will highlight: - how gamification can transform your L&D strategy. - how applied gaming and serious play can enhance innovation in your L&D strategy. - an informed take on critical industry trends, along with opportunities for growth. - practical tools you can use to ignite breakthrough thinking around current challenges - powerful methodology to keep the fires burning throughout the implementation and execution of new ideas Dr Amantha Imber is a creativity and innovation psychologist, and founder of the award-winning innovation consultancy Inventium. She gives her audiences practical, science-based tools that they can use to immediately get their brain unstuck, get creative juices flowing and uncover great ideas that will lead to business growth - all delivered in a way that engages, educates, and is often, downright quirky. Amantha has worked with companies from all around the globe, including Coca-Cola, LEGO, National Australia Bank, Deloitte, Medibank Private, Red Bull, Westpac, Fosters, and many others. Amantha is a regular media commentator on creativity and innovation, writes a regular column on science-based innovation for Fast Thinking and Australia Business Solutions, is author of “The Creativity Formula: 50 scientifically proven creativity boosters for work and for life”, and has helped literally thousands of people solve problems more creatively and as a result, bring better innovations to market. Dr Jason Fox is an awarding winning speaker, business gamestormer and an idea-liberating academic rogue. His PhD expertise in motivation-design and ideas-execution means that your audience will benefit from pragmatic strategies to progress ideas and make clever happen. Jason is unlike any motivational speaker, business scientist or idea-execution specialist you’ll ever meet, and is consistently described as a breath of fresh air. He is the author of several books, including “Game On: using games to execute ideas and accelerate innovation.” Jason’s uniquely gameful approach to innovation management is ideal for anyone who wants to get their team’s best ideas out of the meeting room and into reality.

The Art of Letting Go – An Operating Model for the L&D Function Although L&D practitioners understand the importance of informal learning, L&D strategy and operating models are slow to respond. This session will challenge current paradigms of the L&D function, exploring an alternative operating model aimed at increasing the strategic value of L&D in an environment where they must do more with less. Participants will use a practical example to test the model and explore the opportunity for L&D to link learning with performance. This session will highlight: - the role of learning in supporting people, organisational and strategic excellence - implications of the 70:20:10 model on L&D capability - the organisational impact of a Develop Others capability - the role of L&D in supporting Leader-Led and Informal Learning capabilities Andrew Gerkens is a senior L&OD practitioner whose career spans more than 20 years including 5 years as General Manager of L&OD at CEVA Logistics Australia and New Zealand and 15 years in the Royal Australian Air Force. Andrew and his team at Blended partner with organisations to integrate Harvard Business Publishing's resources in support of a transition to an organisational learning culture. The 70:20:10 framework and leader-led learning are at the heart of his approach. Andrew holds a Masters in Human Resource and General Management and a Bachelor of Administrative Leadership. In 2005 he received a Commendation for his services to leadership development as Chief Instructor at the Air Force’s Officer’s Training School.

*Concurrent workshops - TRAINING TECHNIQUES* stream**
Get the Training Edge with NLP The use of NLP within training and presenting is cutting edge at present, with NLP becoming more popular and more than just a buzz word. Learning NLP techniques makes your delivery 100% purposeful in all aspects, (particularly language & physiology) therefore increasing the success and effectiveness of your training, along with high impact and enjoyment for the trainees. This session will highlight: - specific language patterns that can be used to create immediate rapport and the optimum desired states for learning within your audience - the practical use of metaphors or stories that add power and intrigue to your presentations - awareness of the most effective physiology to use when training - from posture, energy centres and unconscious archetypes that can positively or negatively influence the delivery and learning. - first hand knowledge of the power of using phrase and stage anchors during a presentation (bearing in mind that everything that happens from the stage has a purpose!) Deborah Keep is a fully certified Master Practitioner and Trainer of NLP, accredited by one of the oldest boards for NLP, the American Board of Neuro-Linguistic Programming, and specialises in using NLP for professionals and businesses. As the principal trainer of Keep NLP, Deborah runs Certified NLP Practitioner and NLP Coaching courses, as well as bespoke Corporate Training and Development events Australasia wide. Deborah has over 12 years worth of corporate and NLP training experience, and this combined with stints in sales and teaching, (she was a recruitment consultant as well as teaching English abroad for a number of years), all contribute to her dynamic and inspiring delivery style, her unique understanding of people development, their motivators and learning styles, and how to get the best out of everyone within a business environment.

How to Have a Good Argument in a Training Course L&D professionals thirst for interactivity in their training courses. They also seek open and honest responses from their audiences in order to find development opportunities. This session introduces debating as a teaching paradigm, and discusses how debates can improve learning outcomes and, paradoxically, resolve anxiety and conflict. This session will highlight: - techniques to incorporate concise debates into your training sessions - how to enhance the interactivity of your L&D style - the role of argument in professional development - the impact of inter-professional debates; reflecting on the case-study of debates at NSW Parliament House. *Dr Andrew Botros* is the Director of Expressive Engineering, promoting technical professions through corporate education and communication services. He has had an eminent career in engineering over the past decade, and has conducted speaking tours and courses internationally. In 2006, Andrew was named Engineers Australia’s Young Engineer of the Year. Andrew Pratley has spent the last decade in the communication of technological sciences. He was the standout debater at the 2011 Debating Series at NSW Parliament House. His work has included voluntary projects, high school outreach programs and research on the success of team performance in the workplace. Andrew also lectures at The University of New South Wales.

Creating Interactive Resources Converting heavy materials into engaging experiential resources, new concept on building your own resources We explore a practical application which we will develop during the workshop It is essential to make training FUN - Facilitate Understanding Naturally. Participant engagement and the opportunity to provide reinforcement will maximise the learning process. We will explore two different applications at the workshop session. Digesting large amounts of information in a questionnaire to identify preferences can be valuable however, for those who are reading and comprehension challenged, this can be daunting. The workshop explores a more interactive way to determine the preferences and produce a fun process that is far less threatening. The end of session review is a useful exercise to highlight the key points, and to allow reflection. For those who find retention of information challenging, this reflective sheet can provide a safety net for before returning to work. It can be used throughout the day, as well as a reflection process at the conclusion of the training. This can be adapted to most training applications. Participants will receive a handbook for future use when they return to work and will develop two resources during the session which they can take back and use in their own training environment. The two activities showcased during the workshop can be converted and applied to various workplace instruments. This session will highlight: - a new concept for building your own resources - making training FUN - how to Facilitate Understanding Naturally. Catherine Logue is the Principal and owner of The Training for Learning Company, which has been in operation since 1995. She has been analysing, developing, writing and conducting training in the corporate sector for 24 years. She holds a Graduate Certificate in Education and an Associate Diploma in HRD. Her sessions on innovative training methods and talent for developing intuitive resources have seen her present to training & business groups around Australia and the United States. Catherine is the Past National President of AITD, and a member of National Speakers Australia and Business SA. Catherine has published several training texts as well as many business manuals for industry, she also has developed a range of resources for engaging the participants in training. As a speaker and trainer, Catherine has presented workshops nationally and throughout the USA, Canada and Norway for business and leadership programs for Rotary International.

Building Your Training Brand – Staying Uniquely You We all want to stand out as a trainer or presenter. How do we this when there are so many trainers out there using all the same content? In this session you will learn how to use you own style to stand out from the crowd. You will also gain an insight into insight to PechaKucha methodology - a unique and powerful branding tool that provides a disciplined approach to keeping your content relevant and your key messages strong. This session will highlight: - why branding is an essential business strategy - why we need to think outside the box to stand out - why we need to take control of our brand - how to stay uniquely you Paula Smith is author of the book Speaking in the Shower – Presentation Skills Exposed and the developer of the first and only qualification in presenting. Paula is a leading authority on standing up and speaking out.She has been training and presenting for over 25 years through her own training business and is still passionate about every aspect of developing others. Paula specialises in developing exceptional trainers and presenters The National Speakers Association of Australia has also awarded Paula CSP status, an award only a small number of speakers worldwide achieve.

Using the Virtual Classroom as a Catalyst for Change Change is a hot topic – all those self-help bestsellers can attest to our desire to make a positive impact. Now that virtual classrooms enable us to reach more learners more quickly, the next step for many is to move beyond simply "pushing PowerPoint slides" to providing learning experiences that change hearts, actions and results. Join Roger Courville, behavioural analyst and author of The Virtual Presenter's Handbook, as he demonstrates how to transform your change initiatives into engaging virtual classroom successes. This session will highlight: - how to optimise cognitive and effective impact in a virtual classroom - how to adapt classroom interactions into active learning experiences - 2 practical strategies for blending online training with other programs - 3 steps for measuring results quickly and easily Roger Courville is the author of The Virtual Presenter's Handbook, blogger at TheVirtualPresenter.com and principal of 1080 Group, LLC, an independent consulting training firm that helps companies design and optimize online presentations and web seminars. A practitioner in the web seminar industry since its inception, Roger has worked with hundreds of clients on thousands of online events involving more than a million event attendees. Roger has created the industry's first independent curriculum to teach marketers and trainers how to accelerate their web seminar production efforts, plus conducts regular annual research on online training trends in Australia on behalf of Citrix Online and GoToTraining. Prior to co-founding 1080 Group, Roger worked for EnvoyGlobal, PlaceWare, and Microsoft.

Sticky Content: The Secrets to Creating Content that Engages, Impacts and Changes Behaviour in your Organisation Businesses today are asking for more from their training programs. More engagement, more innovation, more outcomes. If programs are designed effectively these results will be achieved and the business will experience real bottom line impact. Employees will be knocking down the door to attend training rather than being forced. The art and science of designing outstanding training will be explored in this workshop. It will unpack innovative and practical ways to frame your ideas and embed learning effectively. Participants will walk away with a clear picture of how to construct powerful and creative content for their programs. This session will highlight: - the “Anatomy of Ideas” (create world-class ideas that transform your participants) - the “Energy Thermostat” – how to not just judge the energy in your workshop but control it - why context is crucial to your workshops and why almost no one gets it - how to shift the atmosphere of a room...keeping your audience engaged throughout your whole program - how to ‘deep dive’ your ideas: creating depth, uniqueness and elegance around your core points Colin Boyd specialises in High-Performance Leadership with medium to large corporations. He mainly works with emerging and high-potential leaders to develop skills in 3 core areas. Firstly, their Influencing skills, secondly their Execution tactics and Lastly their Personal Drive. He has worked in numerous industries including Retail, Commercial Real-Estate, Education and Not-For-Profit sectors, which have provided him with powerful and relevant experiences to share with his clients. He is a valuable trainer and coach to major corporations such as Hewlett Packard, Gloria Jeans, Fuji Xerox, Retail Adventures, LS Retail, Flight Centre, Bankstown Council and Cabrini Private Hospitals to name a few. Colin is a certified Peak Performance Coach with the International Coaching Federation, NLP Practitioner, holds a Bachelors Degree of Commerce in Marketing and Human Resource Management (Distinction average), Certificate IV in Training and Assessment and Diploma of Coaching.

Making Your Training Design and Delivery 100% More Effective Through the Use of Story Coaching The ability to incorporate story coaching into your training design and delivery is a critical skill required trainers and facilitators at all levels. Creating and telling just the right story and to coach participants through their stories is a skill that enables you to more effectively deliver training outcomes, effectively deliver messages, enable participant learning, enable learner break-throughs, and to span cultural, age and other diversity barriers. Story telling and story coaching in the corporate training context is so much more than just giving examples, anecdotes and encouraging participant input. It is a powerful technique of creating messages that your participants will remember long after the training session has finished. The training session will be over, but the stories you tell and coaching you do will live on and be told and retold. This session will highlight: - the key steps in creating effective stories that enhance learning and achieve training outcomes - how to deliver compelling training messages that motivate, move and inspire your participants - the key coaching questions to use in your training to create positive stories and achieve training outcomes (and get rid of the destructive stories) - how to capture the organisational stories that if shared, bind teams, move cultures and create a community - how to incorporate stories with confidence into your training – straight away! - how to bring a bit more imagination, wonder, magic and fun to your training and delivery Natalie Ashdown is masterful coach and author and has emerged as one of Australia’s most engaging thought leader and speaker on the topic of creating inspirational workplace culture and bringing out the best in people in the workplace. Natalie founded her company, The Open Door Coaching Group in 2003, at a time when coaching wasn’t really known in Australia and only a handful of Australia companies where looking at coaching. She is a champion of implementing coaching culture within organisations and her vision for Australian organisations is that coaching "becomes the way we do things around here".

Learning That Lasts for A.G.E.S. With more to learn than ever, faster innovation cycles, and reduced training budgets, organisations globally are attempting to maximise the return from their learning programs. However, to increase the effectiveness of learning, some of our intuitive understanding about learning may need updating. For example, while people generally predict that concentrated learning in one block of time is more effective, neuroscience research is clearly showing that it is far better to break up learning interventions to facilitate successful long-term learning and memory retention. This session outlines recent findings from neuroscience research about how we learn, and how to optimize the formation of memory. These findings have been summarized into a four-part model for how to make learning stick: this is Attention, Generation, Emotion and Spacing, which Josephine will be presenting as the AGES* model. The whitepaper will be made available at the session This session will highlight:* - the central role of the hippocampus in forming memories - how attention works to embed memories, and the limits to attention - how generating one's own mental maps thickens neural networks, and explore different types of generation activities - the central role of emotions in learning - the power of spacing learning for improved embedding. *Josephine Thomson* is an internationally certified master coach and is well sought after on the global speaking circuit. She has been a senior associate, coach, trainer, assessor and mentor with Results Coaching Systems for over a decade. Josie has trained hundreds of coaches in the Asia Pacific region, and has coached thousands of people around the globe. As MD of Accelerated Excellence Josie coaches leaders to achieve sustainable change and breakthrough personal and business outcomes. She is also committed to the development of coaches and the coaching industry as a profession. Josie is completing post graduate studies in the Neuroscience of Leadership through Middlesex University, and facilitates the Neuroleadership Institute local interest group in Brisbane. Having survived cancer twice, most recently a brain tumor in 2010, Josephine is devoted to sharing the learnings from her experiences for the improvement in the lives of others. She supports people in overcoming their fears and stressors; encouraging them to connect with life and powerfully express their true and authentic selves.

*Concurrent workshops - TECHNOLOGY & RESOURCES* stream**
Video Game Mechanics and their Role in Educating Gen Y Generation Y is arguably the most maligned social generation ever. Some of its descriptors include impatient, non-committal, narcissistic with a love of video games and social media. Did you know the average video game player is 32 years old, and has been playing them for around 10,000 hours over 12 years? Do you know what impact it's having on them and their expectations in life? You should, as it's directly influencing the way Gen Y staff learn, develop and perform in the workplace. A knowledge of video game mechanics, and the underlying psychological drivers behind them, will significantly drive the engagement and commitment you gain from a Gen Y workforce. While e-learning and hybrid learning has reduced L&D costs, they can be much better designed. In fact most courses whether digitally delivered or not can be better designed. Video games provide an engrossing experience that can consume its players. How much consideration have you given to the complete learning experience? Traditional training considers only the preparation and delivery stages. What about the bits that come after that? Learn how video game mechanics might be applied to typical L&D dilemmas using real-world examples. This session will highlight: - the impact video game mechanics has on Generation Y learning and leadership. - what Gen Y actually is, and is not - how workplace coaching will improve Gen Y performance - how HR can 'change tack' within the organisation to better facilitate Gen Y workplace engagement *Chris Walter* remains an active part-time Officer in the Royal Australian Navy, after completing 15 years full-time service in July 2011. His service saw him qualify as a hydrographic surveyor and anti-submarine warfare specialist and serve in many regions around the world. As both third-in-command of several large naval warships, and as a frontline leader with up to 40 direct reports, Chris was active in Gen Y development for over 10 years. Now Managing Director of Qimota Training, Chris is an invited facilitator of Navy's leadership and ethics development workshops, and an invited contributor to the 'Emerging Trends' series of business publications. His most recent contribution focuses upon video game mechanics and their application to the leadership of Gen Y, and beyond.

Briefing an eLearning Developer What preparation is needed before you brief an eLearning developer? By attending this session you will learn what you can do to prevent delays, prevent cost overruns, and prevent conflicts when working with an eLearning developer. Gain practical advice from an experienced training strategist and learning resource developer and learn the key things that need to be done to help you get the right eLearning outcome for your organisation. This session will highlight: - key tips to: Prevent delays, Prevent cost overruns, Prevent conflicts, when working with an eLearning developer. Colleen Ortega Brassington is a Partner and eLearning Resource Developer with Practical Learning Solutions and works with clients to develop eLearning. She has a passion for creating learning resources and working with clients to develop organisational approaches to eLearning. Colleen combines her psychological knowledge in the areas of learning and behaviour with her skills in resource development, assessment, and evaluation, to provide a holistic approach to the implementation and development of training. In addition to Practical Learning Solutions, Colleen is a registered teacher.

Online Behavioural 'Scenario Based Learning' Improves Management & Leadership Case-study: Rio Tinto Next generation learning such as online scenario-based learning is changing the way we learn. This inspiring workshop will give you insights into how some of Australia’s leading multinational organisations and government bodies use simulation learning to bring about lasting behavioural changes. The workshop provides an overview of how technology can enable an immersive, innovative way of learning – all in a completely risk free environment - whilst ensuring learning and behavioural changes stick and are applied back in the workplace. You will see how the 70/20/10 learning concept fits into the approach taken and the results achieved in driving real and lasting behavioural changes within the organisations featured as case studies in this workshop. We will explore how scenario-based learning has been used within these organisations, their approach, the benefits achieved, the learning impacts and the lessons learnt along the way. This session will highlight: - blended learning benefits - how to make learning stick - how behavioural learning can be practised in a risk free environment - how behavioural scenario based learning can improve management & leadership Harriet Sheppard is Manager Curriculum & Training Services for Idria, managing all product developments, training needs, facilitator contracts and delivery solutions. Prior to joining Idria Harriet was running her own business in Canberra over 7 years, consulting to various business and providing Learning and Development solutions, conducting training, assessing and providing instructional design and e-Learning developments. Before formally getting involved in Education and Training, Harriet gained 26 years experience in the corporate environment spanning various industries, airline, tourism and hospitality and manufacturing where training seemed to find its way to include Harriet's input and direction. Harriet holds a Certificate IV in Training and Assessment, Bachelor of Business and Graduate Certificate in Business and Technology.

What's Hot in Content in 2012 The Toolbox Business Activity within the Australian Flexible Learning Framework, moving into the National VET E-Learning Strategy, continues to develop resources that have applicability across many sectors of training. In particular, the past year has been one of change and so moving into 2012, a significant number of nationally developed resources available for use in education and training have been developed. A key aspect has been the initial design function for an online Content Services Centre. This leading edge facility will provide practitioners and trainers with contemporary services, resources and tools to support the design and customisation of e-learning content, along with an online publication environment for the storage and sharing of content. In this workshop, participants will have the opportunity to explore some of this new content, including a sneak preview at the national online Content Services Centre. This session will highlight: - new content resources; Toolbox Preview URLs as well as specific Learning Objects that have been rebuilt or developed. Debbie Soccio currently works for eWorks as the Toolbox Business Activity Manager for the Australian Flexible Learning Framework. She has worked in the vocational education sector, both in industry, with private RTOs, in the adult literacy sector and within TAFE for 17 years. Her many experiences include focussing on the embedding of e-learning into businesses and training, working with marginalized groups in implementing effective e-learning and managing the development of nationally funded content for the VET sector. Debbie's current role includes the management of significant e-learning content development for the National VET E-Learning Strategy.

Incorporating Social Media and other Technology to Maximise Your Learning Strategy Case-study: Peoplebank Did you know that over 50% of the world’s population is under 30? Did you know that if Facebook were a country it would be the world’s 3rd largest country? Did you know that new member joins LinkedIn every second? If Wikipedia was a book it would be 2.25 million pages long and would take 123 years to read. There were 1 Trillion views on Youtube in 2011. "We don’t have a choice on whether we do social media, the question is how well we do it." Erik Qualman Social Media is here to stay and is fantastic resource for Learning Professionals to utilise to access information and to create collaboration. This session will either introduce or expand your current knowledge on how to integrate social media, webinars and other technologies readily available to us into your Learning and Development strategy. It will provide you with steps on how to implementing social media and other technologies into your organisation and how to overcome barriers and to understand generational influences on using different technologies (Gen Y to Babyboomers). This session will highlight: - clearer understanding on the impact of social media and learning - how to utilise social media and other technologies to maximise learning - implementing social media and other technologies into your organisation and how to overcome barriers - generational influences on using different technologies (Gen Y to Babyboomers) Natalie Goldman is the National Learning and Development Manager at Peoplebank. Peoplebank is the No.1 IT Recruiter In Australia and now has offices in Hong Kong and Singapore. Natalie has been working in the Learning and Development field for over 15 years. With experience across most L&D roles as well as industries from Retail, Hospitality, Professional Services, Health, Government as well as Telecommunications. Her most recent role prior to Peoplebank was heading up the learning function at AAPT. An avid supporter of new technology, Natalie strongly believes in individual led learning, where she is the tour guide to the employees. Taking into account that we all learn differently, she believes flexible approaches to learning is essential to ensure that everyone takes part in the learning journey.

Developing Content for Learning Online Want to develop good eLearning opportunities and be better informed when purchasing eLearning? In this session you will learn how to: set standards for eLearning, identify the right strategy, write for reading online, build engaging content and address learner control. In this session you will benefit from the insider views of an experienced eLearning practitioner to help you create the level of quality your learners deserve. This session will highlight: - standards for eLearning design - a methodology for selecting a training strategy - techniques for writing eLearning content - ideas for engaging content and learner control Bronte Moran, founder of Practical Learning Solutions, is a training strategist/designer and eLearning specialist. She has been developing eLearning and blended training solutions for the workplace since 1999. Her focus is to place a high value on a standard of instructional design that engages the learner and ensures a return on the training investment. Bronte has delivered numerous presentations and workshops on eLearning and instructional design, and published articles covering topics on information literacy, special libraries and eLearning. In addition to Practical Learning Solutions, Bronte is the eLearning Development Officer for the South Australia Police.

Integrating Online Games into L&D – the why, how and how much! Last year online gamers achieved a feat beyond the realm of Second Life or Dungeons and Dragons they deciphered the structure of an enzyme of an AIDS-like virus that had thwarted scientists for a decade. The online gaming market is worth more than $15 billion, we are expected to spend $635 million in virtual goods in this year, up from a mere $510 million last year! How are we Learning and Development professionals going to harness the popularity and impact of online games? How are we going to provide your employees with the opportunity to immerse themselves in an action purely for its own sake, to play a game where they are fully concentrating on playing the game and are therefore fully immersed in the learning? Learn why and how leaders in the field are leveraging the power of online gaming and taking learning to the next level of interactively and engagement. Have a go an gamifying your learning! This session will highlight: - an overview of Gamification - a working knowledge of game mechanics - experience of games designed for learning - ideas on how to start integrating Gamification into existing programs and experiences - a clue on how much it will cost! Stacey Edmonds is a learning & Development professional who specialises in integrated learning experiences. Her current role is Head of Film & Digital at Be Learning, an Experiential Learning company based at Fox Studios. Over the past 12 years she has produced over 100 innovative and award winning corporate communication, training and marketing films and online learning solutions for organisations including Woolworths, Telstra, Commonwealth Bank, Astra Zeneca and SingTel Optus. The story driven films and online learning Stacey produces are best in class winning multiple awards in the industry festivals and awards, such as the New York Film Festival, the Global Media Awards, AITD National Training Excellence Awards and The Stevie’s International Business Awards. In 2010 Stacey completed an Advanced Diploma in Multi-Platform Screen Production and is also an active member of the Screen Producers of Australia Association where she has been invited to judge DigiSpaa the digital feature film competition for the past 3 years.

Can an Hour Online Really Replace a Weekend Workshop? Case-study: Carers NSW Don’t miss this opportunity to hear how Carers NSW created an online e-learning tool to deliver content to a wide audience, previously only available to carers by attending a 2-day workshop. Carers NSW is the peak organisation for carers in NSW. The ‘Mental Health Foundations’ elearning program is an innovative solution that condenses 14 hours of training into 50 minutes of elearning, and includes video segments of real carers’ stories to engage the audience. The challenge was to put the educational content into an engaging format and provide practical and up-to-date information and links to services that can assist carers. The solution was to create a combined website and e-learning tool. The website at www.foundationsforcarers.org.au provides links and practical information and can be readily updated. The interactive e-learning tool is launched from the website and walks carers through the various challenges of their caring role and provides information about diagnosis of mental illness, setting boundaries, effective communication techniques and purposeful caring. The tool also features four carers’ video stories to allow the learners to connect with other carers, normalise their experience and feel less isolated. This session will highlight: - how to assess if a face to face course is suitable for e-learning - innovative ways to condense 14 hours of training into 50 minutes - how to engage learners in online programs and resources - incorporating unscripted ‘carers’ experiences in text and video. Liz Wortham, Executive Manager, National Programs at Carers NSW is passionate about providing service to support unpaid carers in their caring role. Liz has a Masters of Science in Social Work and has completed a Certificate IV in Assessment and Workplace Training. Through her work in the not for profit sector, Liz has experience with developing and delivering training sessions to diverse groups, including secondary school teachers, at-risk adolescents and parents, volunteers and community workers. Marguerite Grey, Producer, Buzz Interactive has captivated audiences with engaging television documentaries and more recently e-learning programs. A confident speaker, Marguerite provides the production perspective while ‘the client’ elaborates on their new experience of creating an e-learning program and related website.

A Journey Down the Long Tail of Organisational Learning The landscape of organisational learning is changing quickly with the advent of technology revolutionising the way employees consume their information. In this session, you will be taken through the current landscape of organisational learning and how effective current strategies are in engaging employees. After attending the 2011 DevLearn conference in Las Vegas last year, Cameron brings insights from the global world of e-learning to Australia in this session. How does your company compare to those globally? What trends can we expect to see in organisational learning? At this session, you will learn about the technologies and techniques that influence the effectiveness of organisational learning. This session will highlight: - the current landscape of organisational learning - limitations and challenges of organisational learning - modern technologies that promote learning including dynamic content systems and social platforms - engagement methodologies that increase effective learning penetration across a larger percentage of the audience Cameron Hodkinson has over 10 years digital and education experience and is a passionate e-learning specialist who is focused on the development of visually engaging, meaningful and educational digital products and experiences. Cameron has been a key contributor to the design and successful development of several large scale digital programs for the Australian education, banking and government sectors, and is passionate about delivering creative approaches to adult education and user engagement. Joining Learning Seat in 2011 as the Director, Product Development, Cameron is responsible for the company's overall digital and educational strategy and engages with a range of industry bodies and stakeholders to ensure that Learning Seat's products are among the best in the country.

The call for concurrent workshop speakers closed 16th December. Throughout January, concurrent workshop submissions will be assessed and selected. Details of concurrent workshop sessions will continue to be listed on the conference website throughout January.